Software · United Arab Emirates
FSM Grid
Field-service management platform from FSM Global, a Ducont Systems company with a Dubai office
Market position
FSM Grid is a field-service management platform from FSM Global Technologies, which says it is a subsidiary of Ducont Systems, an IT products and services provider based in the Middle East. It covers scheduling and dispatch, work orders, parts and inventory, quotations, contracts and SLAs, a customer portal, IoT integration and AI-driven predictive maintenance. FSM Global lists an office in Dubai Outsource City and says more than 75,000 field-service users rely on its software.
United Arab Emirates-specific note
FSM Global lists a Dubai office in Dubai Outsource City and says FSM Grid supports English and Arabic in the Middle East. Its site does not describe UAE VAT or FTA e-invoicing features, so confirm tax handling with the vendor or keep invoicing in your accounting system.
Pros
- + Scheduling, dispatch, work orders and parts inventory in one platform
- + IoT integration and AI-driven predictive maintenance modules
- + Dubai office and English/Arabic support in the Middle East, per FSM Global
- + Dedicated HVAC industry module and contracts/SLA tracking
Cons
- − No public prices; demo and quote only
- − Not an accounting system: invoicing relies on integration with accounting software
- − UAE VAT handling is not described on the vendor's site
- − Industry focus is telecom, manufacturing, medical equipment and HVAC rather than general building trades
Typical United Arab Emirates pricing
Quote-based; no public prices (demo on request).
Why this matters for United Arab Emirates trades
Under Dubai Law No. 7 of 2025, contracting work in Dubai needs a trade licence and entry in Dubai Municipality’s Contractors Register, while federal MOEI e-qualification covers only MOEI’s own engineering projects. VAT is 5%, with registration mandatory once taxable supplies and imports exceed AED 375,000 over 12 months. E-invoicing follows a decentralised model based on the OpenPeppol standard: under Ministerial Decision No. 244 of 2025, as amended by Ministerial Resolution No. 66 of 2026, each business appoints an Accredited Service Provider from the Ministry of Finance list (by 30 October 2026 for revenue of AED 50 million or more, implementing by 1 January 2027; by 31 March 2027 for smaller businesses, implementing by 1 July 2027). MOHRE sets Emiratisation targets for companies with 50 or more employees and for companies with 20-49 employees in 14 sectors, and in Abu Dhabi a building permit needs an Estidama Pearl rating (at least one Pearl for private projects, two for government-funded ones).
UAE construction and trades software selection is shaped by 5% VAT filed with the Federal Tax Authority through EmaraTax, the phased e-invoicing mandate run through accredited Peppol service providers (under Ministry of Finance decisions, businesses with revenue of AED 50 million or more implement it by 1 January 2027 and smaller businesses by 1 July 2027), MOHRE Emiratisation targets, separate regulatory systems in Dubai (Dubai Municipality’s Contractors Register and its BIM requirement for large and specialised buildings) and Abu Dhabi (DMT classification, permits and the Estidama Pearl rating), and AED pricing.
Frequently asked
Is FSM Grid a good fit for United Arab Emirates trades?
FSM Grid is a field-service management platform from FSM Global Technologies, which says it is a subsidiary of Ducont Systems, an IT products and services provider based in the Middle East. It covers scheduling and dispatch, work orders, parts and inventory, quotations, contracts and SLAs, a customer portal, IoT integration and AI-driven predictive maintenance. FSM Global lists an office in Dubai Outsource City and says more than 75,000 field-service users rely on its software. FSM Global lists a Dubai office in Dubai Outsource City and says FSM Grid supports English and Arabic in the Middle East. Its site does not describe UAE VAT or FTA e-invoicing features, so confirm tax handling with the vendor or keep invoicing in your accounting system.
What does FSM Grid cost in United Arab Emirates?
Quote-based; no public prices (demo on request). Pricing and availability can change by region; confirm current United Arab Emirates pricing on the vendor's site before committing.