mHelpDesk vs ServiceTitan
Head-to-head comparison of pricing, features, integrations, and use-case fit.
mHelpDesk
Field service software for small businesses
- Starting price
- Custom quote
- Best team size
- 3-25
- Free trial
- None listed
ServiceTitan
All-in-one software for the trades
- Starting price
- Custom quote
- Best team size
- 10+
- Free trial
- None listed
What actually separates them
Only the points where our data on mHelpDesk and ServiceTitan differs. A feature or integration missing from one tool's list means our entry does not record it, not that the tool lacks it. Everything they share is further down.
- → Trades served: mHelpDesk serves Cleaning Services; ServiceTitan serves Roofing, General Contractors, Landscaping & Lawn Care, Pest Control, Pool Service, Locksmith, Garage Door, Painting, Fire Protection & Life Safety. The other tool's entry does not list them.
- → Integrations listed for one tool only: mHelpDesk: quickbooks desktop, quickbooks online, quickbooks enterprise, google calendar; ServiceTitan: quickbooks, sage, google ads, facebook.
- → Fit for shared trades: ServiceTitan scores higher for HVAC (9/10 vs 7/10), Plumbing (9/10 vs 5/10), Electrical (9/10 vs 5/10).
- → Features listed for one tool only: mHelpDesk: scheduling, invoicing, estimates; ServiceTitan: call booking, marketing attribution, payroll.
Quick verdict
mHelpDesk: Small home-service shops needing QuickBooks-tight FSM.
ServiceTitan: Established residential and commercial trades businesses with larger teams that want depth in dispatch, marketing attribution and reporting.
Vertical fit favors ServiceTitan in 5 of 5 shared trades.
ServiceTitan lists more integrations in our data (7 vs 4).
Decision matrix: which one is right for you?
Pick mHelpDesk if…
- → Your situation matches mHelpDesk's target profile: Small home-service shops needing QuickBooks-tight FSM
Pick ServiceTitan if…
- → Your situation matches ServiceTitan's target profile: Established residential and commercial trades businesses with larger teams that want depth in dispatch, marketing attribution and reporting
- → You work in HVAC, Plumbing or Electrical: ServiceTitan has the higher vertical-fit score there (HVAC: 9/10 vs 7/10)
- → You serve several trades: ServiceTitan serves 14 trades in our data, against 6 for mHelpDesk
- → Integrations matter: ServiceTitan lists 7 integrations in our data, against 4 for mHelpDesk
Pricing side-by-side
| Tier | mHelpDesk | ServiceTitan |
|---|---|---|
| Tier 1 | Custom quote: quote | Starter: quote |
| Tier 2 | - | Essentials: quote |
| Tier 3 | - | The Works: quote |
Neither mHelpDesk nor ServiceTitan publishes a price, so both need a quote before you can compare them. Request quotes for the same team size and feature set, and get what is included (users, integrations, onboarding) in writing.
Pros & cons
mHelpDesk
- + QuickBooks integration listed (QuickBooks Desktop, QuickBooks Online, QuickBooks Enterprise)
- + Serves 6 trades in our data
- + Founded in 2007
- − No published pricing (custom quote only) and no stated free-trial length
- − Long-established product that newer platforms often out-publish on features
- − No published price: you need a quote
ServiceTitan
- + Higher vertical-fit score for HVAC, Plumbing or Electrical
- + QuickBooks integration listed (QuickBooks (product not specified))
- + Serves 14 trades in our data
- + Founded in 2007
- − No published pricing (per-technician pricing, quoted on request)
- − No published price: you need a quote
Feature comparison
Features as listed in our entries. The lists use different words for similar features, so check a feature you need on both vendors' sites.
Listed for mHelpDesk only
- + scheduling
- + invoicing
- + estimates
- + customer portal
- + recurring jobs
Listed for both
- ✓ dispatching
- ✓ inventory
Listed for ServiceTitan only
- + call booking
- + marketing attribution
- + payroll
- + membership management
- + pricebook pro
- + ai dispatcher
Integrations
Listed for mHelpDesk only
- + quickbooks desktop
- + quickbooks online
- + quickbooks enterprise
- + google calendar
Listed for both
None in common in our data
Listed for ServiceTitan only
- + quickbooks
- + sage
- + google ads
- + mailchimp
- + twilio
- + salesforce
Which fits better in each trade
| Trade | mHelpDesk fit | ServiceTitan fit | Winner |
|---|---|---|---|
| HVAC | 7 / 10 | 9 / 10 | ServiceTitan |
| Plumbing | 5 / 10 | 9 / 10 | ServiceTitan |
| Electrical | 5 / 10 | 9 / 10 | ServiceTitan |
| Appliance Repair | 5 / 10 | 7 / 10 | ServiceTitan |
| Handyman Services | 5 / 10 | 7 / 10 | ServiceTitan |
Vertical-fit scores (1-10) rate how well each tool is built for the trade, checked against the trades the vendor's own pages say it serves. See methodology.
Frequently asked questions
Which is better, mHelpDesk or ServiceTitan?
It depends on your trade, team size and budget. mHelpDesk is best for small home-service shops needing QuickBooks-tight FSM. ServiceTitan is best for established residential and commercial trades businesses with larger teams that want depth in dispatch, marketing attribution and reporting. See the decision matrix above, and the trade-by-trade fit table if you work in one trade.
Is mHelpDesk cheaper than ServiceTitan?
Neither publishes a price. Request quotes from both for the same team size and features.
Can mHelpDesk and ServiceTitan integrate with QuickBooks?
mHelpDesk lists QuickBooks Desktop and QuickBooks Online and QuickBooks Enterprise. ServiceTitan lists QuickBooks (product not specified). Check which way each sync runs, and on which plans, in each tool's full review before you buy.
Do mHelpDesk or ServiceTitan offer a free trial?
mHelpDesk: no free trial in our data. ServiceTitan: no free trial in our data.
Can I move from mHelpDesk to ServiceTitan (or the other way)?
Our data does not record migration support for either tool. Ask both vendors which records they import and export (customers, jobs, invoices, recurring agreements, price books), in which file format, and whether they help with the import.
mHelpDesk vs ServiceTitan: which has better customer support?
Our data does not record support channels or response times for either tool. Ask each vendor which support comes with the plan you would buy. Each full review links to G2 and Capterra, where you can read current user reviews.
Which suits a solo contractor, and which a growing team?
Our data puts mHelpDesk's best team size at 3-25 and ServiceTitan's at 10+. mHelpDesk's entry price is no published price (quote only); ServiceTitan's is no published price (quote only). Price both at the team size you expect to have, not only today's.
Need a deeper look?
See our full reviews with each tool's pricing tiers, integrations and weaknesses.
Should your product be in this comparison?
We check mHelpDesk and ServiceTitan against their own websites and list the cons next to the pros. If you build a competing product that is not listed here, you can submit it for editorial review. An evaluation can end with or without a listing.
Listings are free. We do not accept payment for inclusion, for placement, for a score, or to remove a documented con. Read this page first and decide whether you want that.