ServiceTitan Review
All-in-one software for the trades
Fit Score
Fit Score
▸ How we scored ServiceTitan: 8.4/10
| Factor | Weight | Sub-score |
|---|---|---|
| Vertical fit (best trade) | 60% | 9.0/10 |
| Pricing transparency | 20% | 5.0/10 |
| Integration coverage | 20% | 10.0/10 |
Weighted composite, applied identically to every vendor; no vendor pays to change it. Full Fit Score methodology →
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Quick verdict
ServiceTitan is best for Established residential and commercial trades businesses with larger teams that want depth in dispatch, marketing attribution and reporting. Pricing is quote-only (no published price). Trade fit of 8/10 or higher: HVAC, Plumbing, Electrical and 3 more.
Reviews on review sites
We do not copy third-party review scores onto this page: they change often and we could not verify them. Read ServiceTitan's current reviews at the source.
About ServiceTitan
ServiceTitan is an all-in-one software platform for trades contractors (HVAC, plumbing, electrical, garage door, roofing and more), built for established shops with office staff and several technicians. It was incorporated in 2007, as LinxLogic, by Ara Mahdessian and Vahe Kuzoyan, the sons of trades business owners, and later took the ServiceTitan name. Its annual report counts approximately 10,800 active customers as of January 31, 2026.
What sets ServiceTitan apart isn't any single feature: it's the integrated depth. Beyond scheduling, dispatching and invoicing, ServiceTitan adds flat-rate pricebooks that can pull supplier price changes through Pricebook Connect; Marketing Pro, which ties calls, booked jobs and revenue back to the campaign, ad group or keyword; Dispatch Pro, which assigns jobs using technician skills, location, recent sales performance and conversion rates; payroll and commission management; in-app consumer financing (GreenSky, Financeit and Service Finance); and KPI reporting. Several of these are separately named "Pro" products, so confirm which ones your quote includes.
The trade-off is significant: ServiceTitan publishes no prices. Its pricing page says pricing is per technician, and every package shows 'Request Pricing', so you need a written quote for your team size. ServiceTitan does not publish an implementation timeline, so ask for a go-live date in writing. Smaller shops that won't use that depth can compare tools that publish their prices, such as Jobber (Core from $29 a month billed annually, 1 user) or Housecall Pro (Basic, $59 a month billed annually, 1 user).
Pricing
| Tier | Price | Notes |
|---|---|---|
| Starter | Custom quote | |
| Essentials | Custom quote | |
| The Works | Custom quote |
Custom quote only. ServiceTitan publishes no prices and says its pricing is per technician; the Starter, Essentials and The Works packages each show 'Request Pricing'. Verified against servicetitan.com/pricing 2026-10-08.
ServiceTitan does not publish a price, so you need a quote before you can compare it (49 of the 127 tools we list are quote-only). A missing price is not evidence of a high one. Get the quote in writing and confirm what it includes (number of users, integrations, onboarding, support) before you sign.
Pricing verified 2026-10-08. Prices can change, so confirm them with ServiceTitan before purchasing.
ServiceTitan has no published monthly price we can model at your team size, so we do not estimate one: any figure here would be a guess. Ask ServiceTitan for a quote.
Key features
Integrations
Pros
- + Marketing attribution down to the ad keyword
ServiceTitan's call-tracking integration with Google Ads, Facebook, and inbound channels attributes every booked job back to the specific ad that drove the call. This lets you calculate true cost-per-job by source and shift budget between channels with booked-job data.
- + Pricebook Pro automates flat-rate pricing
Every job gets the same price for the same work regardless of which technician runs it. Pricebook Pro updates pricing automatically when material costs change, generates upsell suggestions on-screen during tech visits, and ensures techs don't undercharge under customer pressure.
- + AI dispatcher with skill and history matching
The dispatching engine recommends the optimal tech for each call based on certifications, historical close rate on that job type, current location, and drive time. Especially valuable for shops running 10+ techs where manual dispatching becomes a bottleneck during peak hours.
- + Deep membership and maintenance plan management
Recurring maintenance plans (service agreements) get first-class treatment: automated billing, renewal reminders, technician notifications when a member calls, plan-level pricing differentiation.
- + Built-in consumer financing (GreenSky, Financeit, Service Finance)
In-app financing offers for high-ticket repairs (replacements, full system installs), so customers see monthly payment options at the moment of decision rather than after they've slept on it. ServiceTitan's help center documents GreenSky, Financeit and Service Finance integrations.
- + KPI reporting with technician and CSR scorecards
ServiceTitan's reporting tracks revenue and trends by day, week or month; its technician scorecard shows revenue generated and memberships sold for each tech, and its CSR scorecard shows incoming calls and conversions. If you're planning to sell or have outside investors, check that these reports cover what they ask for.
Cons
- − Pricing is custom-quoted with no public floor
ServiceTitan publishes no prices. Its pricing page says pricing is per technician, and every package shows 'Request Pricing'. The lack of transparency makes it impossible to budget without going through their sales process.
- − No published implementation timeline
ServiceTitan does not publish an implementation timeline. Ask for the onboarding steps, a go-live date and any implementation fee in writing before you sign, and plan who in your office will run the project.
- − A broad mobile app to learn
The mobile app covers work orders, parts ordering, time tracking, customer communication and payment collection, so plan training time for technicians before you switch.
- − Overkill for small shops
If your team won't use marketing attribution, pricebooks, payroll and advanced dispatch, you pay for depth you don't need. Jobber (from $29 a month billed annually) and Housecall Pro (from $59 a month billed annually) cover the core workflows at published prices; ServiceTitan's pricing is per technician and quoted on request.
- − Commercial work is supported but not specialized
ServiceTitan is built for residential. If you're 50%+ commercial mechanical or commercial HVAC, BuildOps is purpose-built for that work and handles project tracking, sub-contractor management, and progress billing better.
- − Check the contract terms
Ask whether the contract auto-renews and whether features added mid-contract carry new fees. Read the contract carefully before signing; a multi-year commitment reduces your leverage if the product direction changes or you outgrow it.
Implementation
ServiceTitan does not publish an implementation timeline. Ask for the onboarding steps, a go-live date and any implementation fee in writing before you sign; its onboarding page says you get your own customer success manager after you go live. Plan for these steps in order. Data migration: clean up and import customer records, equipment history, recurring service agreements and historical work orders. Pricebook setup: if you hire a pricebook consultant, get that fee quoted. Office staff training and a parallel run, where dispatchers and CSRs learn the new system while the old one stays running; marketing attribution (Google Ads, call tracking) gets configured in this window. Then field technicians move onto the mobile app. Don't cut over the old system until every tech is using the mobile app for active work.
Best for / Watch out for
Best for
Established residential and commercial trades businesses with larger teams that want depth in dispatch, marketing attribution and reporting
Watch out for
No published pricing (per-technician pricing, quoted on request)
Available for these trades
WrenchStack Awards
Editorial recognitions ServiceTitan received in our 2026 awards. See full methodology →
Alternatives to ServiceTitan
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User reviews
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Frequently asked questions
Is ServiceTitan worth the price?
It can be for larger shops that will use its depth. Marketing attribution lets you shift ad budget between campaigns based on booked-job data, Pricebook Pro standardizes flat-rate pricing, and built-in financing helps close high-ticket jobs. ServiceTitan's pricing page claims customers see a 15% average yearly increase in revenue; that is the vendor's figure, not an independent one. Smaller shops that won't use those features can compare tools that publish their prices, such as Jobber (from $29 a month billed annually at the smallest team size) or Housecall Pro (from $59 a month billed annually); ServiceTitan's pricing is per technician and quoted on request.
How long is the contract?
Ask ServiceTitan for the term length, whether it auto-renews and whether a longer term changes the price. A multi-year term reduces your leverage if the product direction changes or you outgrow it. Always negotiate cancellation terms and price-lock provisions before signing, and ask whether fees can rise automatically during the term.
Can ServiceTitan replace my existing accounting software?
No. ServiceTitan integrates with QuickBooks and Sage for accounting but isn't an accounting platform itself. It syncs transactions to your accounting system rather than replacing it; its integrations page lists QuickBooks Online and Desktop, Sage Intacct, Sage 50, NetSuite, Xero, Acumatica and Viewpoint, among others. You keep that system for the general ledger and tax reporting.
What's the difference between ServiceTitan and BuildOps?
Both serve residential and commercial trades but with different priorities. ServiceTitan is residential-first with deep features for inbound calls, marketing attribution, and consumer financing. BuildOps is commercial-first with deeper project tracking, sub-contractor management, and progress billing. If you're 50%+ residential service work, ServiceTitan fits better. If you're 50%+ commercial mechanical or commercial HVAC, BuildOps is the right choice.
Can I try ServiceTitan before signing a contract?
No free trial. You'll need to go through their sales process, which starts with a discovery call to assess fit. Ask for a guided demo with your real data (or sample data from a similar-sized shop) rather than just a generic product tour, and talk to current customers in your vertical and team size; ServiceTitan can connect you with reference contractors.
Ready to try ServiceTitan?
No published price: ask ServiceTitan for a quote.
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