BuildOps Review
All-in-one platform for commercial subcontractors
Score
Score
▸ How we scored BuildOps: 7.1/10
| Factor | Weight | Sub-score |
|---|---|---|
| Vertical fit | 40% | 7.0/10 |
| User ratings (G2 + Capterra) | 30% | 8.9/10 |
| Pricing transparency | 10% | 5.0/10 |
| Feature depth | 10% | 7.0/10 |
| Integration coverage | 10% | 4.0/10 |
Weighted composite, applied identically to every vendor — no vendor pays to change it. Full Fit Score methodology →
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Quick verdict
BuildOps is best for Commercial mechanical/electrical/plumbing contractors with $5M+ revenue running both service and project work. Pricing is custom-quoted (sales call required). Strongest fit: HVAC, Plumbing, Electrical. 4.5 / 5 aggregate user rating.
About BuildOps
BuildOps is the leading project management platform built specifically for commercial mechanical, electrical, and plumbing contractors — the trades that work on commercial buildings rather than residential homes. Founded in 2018 in Los Angeles, the company has scaled rapidly by addressing a real gap: commercial mechanical contractors historically had to choose between residential-focused FSM (ServiceTitan, Jobber) that didn't handle project work, or general commercial GC software (Procore) that didn't have trade-specific service-work features. BuildOps offers both in one platform.
The product handles two distinct workflows under one roof. The project side covers commercial construction work — sub-contractor coordination on the commercial GC's behalf, AIA progress billing for project owners, BIM coordination for MEP design, equipment tracking, and project scheduling with critical path management. The service side covers ongoing commercial maintenance contracts — property managers and building owners need commercial HVAC, electrical, and plumbing service across portfolios of buildings, and BuildOps handles the service-call workflow, recurring maintenance contracts, and per-building service history that residential FSM tools don't.
Pricing is custom-quoted but typically lands $250-450 per user per month with implementation fees $15K-$50K. The platform is venture-backed (raised $300M+ from investors including Tiger Global) and positioned as the commercial mechanical-electrical-plumbing equivalent of what ServiceTitan is to residential trades.
The trade-off: BuildOps is the wrong choice for pure residential service work (ServiceTitan, Jobber, or Housecall Pro fit better) and for general commercial construction not focused on MEP trades (Procore is broader). Best for commercial mechanical, electrical, plumbing, and HVAC contractors doing $3M+ revenue with mixed service + project work where the integrated workflow saves real operational overhead.
Pricing
| Tier | Price | Notes |
|---|---|---|
| Service | Custom quote | Entry tier |
| Project | Custom quote | |
| Combined | Custom quote | Top tier |
Custom quote; reports of $250-400/user/mo at typical configurations
BuildOps uses custom-quoted pricing — typical for enterprise field service platforms where deployment includes data migration, training, and pricebook setup. Expect a 30-60 minute discovery call before getting a number, and the spread between quoted figures can be wide depending on your team size, vertical, and feature requirements. Always get quotes in writing and confirm what's included (number of users, integrations, support tier) before signing.
Pricing verified 2026-07-10. Vendors change pricing without notice; verify with BuildOps before purchasing.
Estimate uses the published starting tier and detects per-user vs per-company pricing automatically. For an exact quote at your team size and feature requirements, request a quote from BuildOps.
Key features
Integrations
Pros
- + Built specifically for commercial mechanical, electrical, plumbing
Purpose-built for commercial MEP trades. No residential-FSM features cluttering the interface; no general-construction features irrelevant to your work. Every screen designed around how commercial mechanical contractors actually operate day to day.
- + Both project and service work in one platform
Unique in the space. Commercial mechanical contractors typically run BOTH project work (commercial HVAC installations, electrical buildouts) and service work (ongoing maintenance contracts for property managers). BuildOps handles both natively rather than forcing you onto two platforms.
- + AIA G702/G703 progress billing for project owners
Generates AIA-format pay applications from project schedule of values. Tracks lien waivers from subs working on commercial projects. Reconciles approved billing against actual completion. Saves 5-10 hours per pay app cycle vs manual workflows.
- + Equipment tracking with serial numbers and service history
Critical for commercial mechanical work where buildings have specific equipment (rooftop units, chillers, switchgear) that need tracked maintenance history across years. Service techs see equipment-specific history when responding to calls, including prior failures and parts replaced.
- + Per-building / per-customer maintenance contracts
Commercial maintenance is typically contracted per building or per property portfolio (a property manager might have 50 buildings under one contract with different service frequencies). BuildOps handles this hierarchy natively rather than forcing flat customer records.
- + BIM integration for MEP coordination
Coordinate Building Information Modeling specifically for mechanical, electrical, plumbing in commercial buildings. Tight ceiling cavity coordination is a real productivity drag in commercial MEP; BIM integration helps surface clashes during design rather than discovering them during install.
Cons
- − Custom-quoted pricing (typically $250-450/user/mo)
User reports $250-450 per user per month with implementation fees $15K-$50K. Annual contracts standard. Not designed for cost-sensitive shops. Always get quotes in writing and compare carefully against ServiceTitan and Procore alternatives.
- − 3-6 month implementation
Real go-live with both project and service workflows takes 3-6 months. You need dedicated implementation time from a project manager or operations lead. The BuildOps implementation team helps but doesn't replace your internal lead.
- − Wrong fit for residential trades
BuildOps is commercial-only. If you do residential service work alongside commercial, you'll need separate FSM (ServiceTitan, Housecall Pro) for the residential side. Most commercial-only mechanical contractors don't have this problem.
- − Smaller user community than ServiceTitan or Procore
BuildOps is newer (2018) with fewer customers than ServiceTitan's 12,000+ or Procore's 16,000+. Less third-party content, fewer implementation consultants, smaller user knowledge base for self-service learning.
- − Limited reporting for very large operations
Reporting capabilities are solid for mid-size commercial MEP contractors but less deep than ServiceTitan's executive reporting layer for shops $50M+ revenue. Will likely improve as the product matures.
- − Service work features less mature than residential FSM
While BuildOps handles service work, the workflow refinement (recurring service plan templates, mobile UX, customer portal) isn't quite as polished as residential-focused ServiceTitan or Housecall Pro. Acceptable trade-off for the project + service integration.
Implementation timeline
3–6 months for full deployment
Plan for 3-6 months from contract signing to fully operational. BuildOps assigns a dedicated implementation manager who guides phased rollout. Realistic timeline for a mid-size commercial MEP contractor (15-50 employees, mixed project + service work): Weeks 1-4 system configuration, user setup, equipment data import — map your existing customer hierarchy to BuildOps' building-portfolio structure; import equipment lists with serial numbers and service history; configure project templates matching your typical commercial project types. Weeks 4-12 project workflow rollout — project managers train on the new workflows; first project goes live with BuildOps handling subs, AIA billing, and document management; run parallel with existing systems during this window. Weeks 12-20 service workflow rollout — service techs train on mobile app; recurring maintenance contracts get configured per building; first service calls start flowing through the new system; cutover risk concentrates here as service workflows touch field techs most. Weeks 20-24 full operations and optimization — add advanced features (BIM coordination if applicable, equipment-specific service plans, marketing integrations if doing inbound work); build custom reports for executive visibility. For shops migrating from competitor platforms or general project software (Procore for project work + manual service tracking), historical data typically stays in source systems as archive while new work starts in BuildOps.
Best for / Watch out for
Best for
Commercial mechanical/electrical/plumbing contractors with $5M+ revenue running both service and project work
Watch out for
Commercial-only — not built for residential. Expensive. Implementation requires 4-8 weeks.
Available for these trades
WrenchStack Awards
Editorial recognitions BuildOps received in our 2026 awards. See full methodology →
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User reviews
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Frequently asked questions
Is BuildOps better than ServiceTitan for commercial work?
For commercial mechanical, electrical, plumbing work — yes. BuildOps is purpose-built for commercial MEP with project + service workflows, AIA billing, equipment tracking, and BIM coordination. ServiceTitan is residential-first; commercial features were added later and are less mature. If you're 50%+ commercial MEP work, BuildOps fits better. If you're 50%+ residential service, ServiceTitan.
How does BuildOps compare to Procore?
Procore is general commercial construction — used by GCs, large multi-family, industrial across all trades. BuildOps is MEP-specific (mechanical, electrical, plumbing trades). If you're a commercial GC managing multiple trades on commercial projects, Procore. If you're a commercial MEP trade contractor doing both project work and ongoing service, BuildOps. Some operations run both: Procore for project coordination, BuildOps for trade-specific operations.
Does BuildOps handle residential work?
No — BuildOps is commercial-only. If you do mixed commercial + residential work, you'll need separate FSM (ServiceTitan, Jobber, Housecall Pro) for the residential side. Pure commercial mechanical contractors typically don't have this problem.
What's the typical BuildOps implementation timeline?
3-6 months from contract signing to fully operational with both project and service workflows. Smaller shops with simpler workflows can be operational in 2-3 months; larger shops with complex sub-coordination requirements may take 4-6 months. Dedicated implementation manager included with the platform subscription.
How is BuildOps pricing structured?
Custom-quoted, typically $250-450 per user per month with implementation fees $15K-$50K. Annual contracts standard. Pricing depends on company size, modules needed (project + service vs project-only), and integration requirements. Always get quotes in writing and compare carefully against ServiceTitan and Procore alternatives.
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Get a custom quote — pricing is not public.
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