BuildOps vs ServiceTitan
Head-to-head comparison of pricing, features, integrations, and use-case fit.
BuildOps
All-in-one platform for commercial subcontractors
- Starting price
- Custom quote
- Best team size
- 20-200
- Free trial
- None listed
ServiceTitan
All-in-one software for the trades
- Starting price
- Custom quote
- Best team size
- 10+
- Free trial
- None listed
What actually separates them
Only the points where our data on BuildOps and ServiceTitan differs. A feature or integration missing from one tool's list means our entry does not record it, not that the tool lacks it. Everything they share is further down.
- → Trades served: ServiceTitan serves Landscaping & Lawn Care, Pest Control, Pool Service, Locksmith, Garage Door, Appliance Repair, Handyman Services, Painting. The other tool's entry does not list them.
- → Integrations listed for one tool only: BuildOps: sage intacct, netsuite, viewpoint spectrum, viewpoint vista; ServiceTitan: sage, google ads, facebook, mailchimp.
- → Fit for shared trades: BuildOps scores higher for Fire Protection & Life Safety (8/10 vs 7/10); ServiceTitan scores higher for HVAC (9/10 vs 8/10), Plumbing (9/10 vs 8/10), Electrical (9/10 vs 8/10).
- → Features listed for one tool only: BuildOps: service agreements, project management, ai voice agent; ServiceTitan: call booking, marketing attribution, payroll.
Quick verdict
BuildOps: Commercial mechanical, electrical, plumbing and HVAC contractors running both service and project work.
ServiceTitan: Established residential and commercial trades businesses with larger teams that want depth in dispatch, marketing attribution and reporting.
Vertical fit favors ServiceTitan in 5 of 6 shared trades.
ServiceTitan lists more integrations in our data (7 vs 5).
Decision matrix: which one is right for you?
Pick BuildOps if…
- → Your situation matches BuildOps's target profile: Commercial mechanical, electrical, plumbing and HVAC contractors running both service and project work
- → You work in Fire Protection & Life Safety: BuildOps has the higher vertical-fit score there (Fire Protection & Life Safety: 8/10 vs 7/10)
Pick ServiceTitan if…
- → Your situation matches ServiceTitan's target profile: Established residential and commercial trades businesses with larger teams that want depth in dispatch, marketing attribution and reporting
- → You work in HVAC, Plumbing or Electrical: ServiceTitan has the higher vertical-fit score there (HVAC: 9/10 vs 8/10)
- → You serve several trades: ServiceTitan serves 14 trades in our data, against 6 for BuildOps
- → Integrations matter: ServiceTitan lists 7 integrations in our data, against 5 for BuildOps
- → You want a longer track record: ServiceTitan was founded in 2007, BuildOps in 2018
Pricing side-by-side
| Tier | BuildOps | ServiceTitan |
|---|---|---|
| Tier 1 | Custom quote: quote | Starter: quote |
| Tier 2 | - | Essentials: quote |
| Tier 3 | - | The Works: quote |
Neither BuildOps nor ServiceTitan publishes a price, so both need a quote before you can compare them. Request quotes for the same team size and feature set, and get what is included (users, integrations, onboarding) in writing.
Pros & cons
BuildOps
- + Higher vertical-fit score for Fire Protection & Life Safety
- + QuickBooks integration listed (QuickBooks (product not specified))
- + Serves 6 trades in our data
- − Built for commercial work, not residential
- − No published pricing
- − Rolling out service and project workflows is a phased project
- − No published price: you need a quote
ServiceTitan
- + Higher vertical-fit score for HVAC, Plumbing or Electrical
- + QuickBooks integration listed (QuickBooks (product not specified))
- + Serves 14 trades in our data
- + Founded in 2007
- − No published pricing (per-technician pricing, quoted on request)
- − No published price: you need a quote
Feature comparison
Features as listed in our entries. The lists use different words for similar features, so check a feature you need on both vendors' sites.
Listed for BuildOps only
- + service agreements
- + project management
- + ai voice agent
- + quickbooks integration
- + compliance tracking
Listed for both
- ✓ dispatching
- ✓ inventory
Listed for ServiceTitan only
- + call booking
- + marketing attribution
- + payroll
- + membership management
- + pricebook pro
- + ai dispatcher
Integrations
Listed for BuildOps only
- + sage intacct
- + netsuite
- + viewpoint spectrum
- + viewpoint vista
Listed for both
- ✓ quickbooks
Listed for ServiceTitan only
- + sage
- + google ads
- + mailchimp
- + twilio
- + salesforce
Which fits better in each trade
| Trade | BuildOps fit | ServiceTitan fit | Winner |
|---|---|---|---|
| HVAC | 8 / 10 | 9 / 10 | ServiceTitan |
| Plumbing | 8 / 10 | 9 / 10 | ServiceTitan |
| Electrical | 8 / 10 | 9 / 10 | ServiceTitan |
| Roofing | 5 / 10 | 9 / 10 | ServiceTitan |
| General Contractors | 5 / 10 | 8 / 10 | ServiceTitan |
| Fire Protection & Life Safety | 8 / 10 | 7 / 10 | BuildOps |
Vertical-fit scores (1-10) rate how well each tool is built for the trade, checked against the trades the vendor's own pages say it serves. See methodology.
Frequently asked questions
Which is better, BuildOps or ServiceTitan?
It depends on your trade, team size and budget. BuildOps is best for commercial mechanical, electrical, plumbing and HVAC contractors running both service and project work. ServiceTitan is best for established residential and commercial trades businesses with larger teams that want depth in dispatch, marketing attribution and reporting. See the decision matrix above, and the trade-by-trade fit table if you work in one trade.
Is BuildOps cheaper than ServiceTitan?
Neither publishes a price. Request quotes from both for the same team size and features.
Can BuildOps and ServiceTitan integrate with QuickBooks?
BuildOps lists QuickBooks (product not specified). ServiceTitan lists QuickBooks (product not specified). Check which way each sync runs, and on which plans, in each tool's full review before you buy.
Do BuildOps or ServiceTitan offer a free trial?
BuildOps: no free trial in our data. ServiceTitan: no free trial in our data.
Can I move from BuildOps to ServiceTitan (or the other way)?
Our data does not record migration support for either tool. Ask both vendors which records they import and export (customers, jobs, invoices, recurring agreements, price books), in which file format, and whether they help with the import.
BuildOps vs ServiceTitan: which has better customer support?
Our data does not record support channels or response times for either tool. Ask each vendor which support comes with the plan you would buy. Each full review links to G2 and Capterra, where you can read current user reviews.
Which suits a solo contractor, and which a growing team?
Our data puts BuildOps's best team size at 20-200 and ServiceTitan's at 10+. BuildOps's entry price is no published price (quote only); ServiceTitan's is no published price (quote only). Price both at the team size you expect to have, not only today's.
Need a deeper look?
See our full reviews with each tool's pricing tiers, integrations and weaknesses.
Should your product be in this comparison?
We check BuildOps and ServiceTitan against their own websites and list the cons next to the pros. If you build a competing product that is not listed here, you can submit it for editorial review. An evaluation can end with or without a listing.
Listings are free. We do not accept payment for inclusion, for placement, for a score, or to remove a documented con. Read this page first and decide whether you want that.