BuildOps vs ServiceTitan
Head-to-head comparison of pricing, features, integrations, and use-case fit.
BuildOps
All-in-one platform for commercial subcontractors
- Starting price
- Custom quote
- Aggregate rating
- 4.5 / 5
- Best team size
- 20-200
- Free trial
- No
ServiceTitan
All-in-one software for the trades
- Starting price
- Custom quote
- Aggregate rating
- 4.4 / 5
- Best team size
- 10+
- Free trial
- No
Quick verdict
BuildOps: Commercial mechanical/electrical/plumbing contractors with $5M+ revenue running both service and project work.
ServiceTitan: Enterprise trades businesses ($1M+ revenue, 10+ technicians) wanting depth and reporting.
User ratings favor BuildOps (4.5 vs 4.4).
Decision matrix — which one is right for you?
Pick BuildOps if…
- → Your situation matches BuildOps's target profile: Commercial mechanical/electrical/plumbing contractors with $5M+ revenue running both service and project work
Pick ServiceTitan if…
- → Your situation matches ServiceTitan's target profile: Enterprise trades businesses ($1M+ revenue, 10+ technicians) wanting depth and reporting
- → Integration ecosystem matters — ServiceTitan has 7 native integrations vs BuildOps's 4
- → You want a more mature, stable platform — ServiceTitan was founded in 2012 (14 years) vs BuildOps's 2018
Pricing side-by-side
| Tier | BuildOps | ServiceTitan |
|---|---|---|
| Tier 1 | Service — Custom | Starter — Custom |
| Tier 2 | Project — Custom | Essentials — Custom |
| Tier 3 | Combined — Custom | The Works — Custom |
Both BuildOps and ServiceTitan use custom-quoted pricing — typical for enterprise-tier FSM platforms. Expect 30-60 minute discovery calls from each before getting a number, with pricing in the $250-$800 per user per month range for either. Request quotes from both for apples-to-apples comparison at your specific team size and feature requirements.
Pros & cons
BuildOps
- + Higher aggregate user rating (4.5 / 5)
- + Native QuickBooks integration (bidirectional sync)
- + Covers 6 trade verticals — strong multi-vertical fit
- − Commercial-only — not built for residential
- − Expensive
- − Implementation requires 4-8 weeks
- − No public pricing — sales call required for a quote
ServiceTitan
- + Native QuickBooks integration (bidirectional sync)
- + Covers 6 trade verticals — strong multi-vertical fit
- + Broad feature coverage (8 core features)
- + 14 years of product maturity (founded 2012)
- − Expensive
- − Long implementation (3-6 months)
- − Steep learning curve
- − No transparent pricing
- − No public pricing — sales call required for a quote
Implementation timeline comparison
BuildOps
3-6 months for full deployment with dedicated implementation manager
ServiceTitan
3-6 months for full deployment with dedicated implementation manager
Enterprise-tier platforms ($250+/user/mo) typically require 3-6 months with dedicated admin time, custom pricebook setup, and phased rollout to field techs. Mid-tier platforms reach operational status in 4-8 weeks with optional paid onboarding. Entry-tier platforms are designed for self-service onboarding in 1-3 weeks. Always plan for 2-4 weeks of parallel operation with your existing system before cutting over.
Feature comparison
Only in BuildOps
- + service agreements
- + project management
- + ai voice agent
- + quickbooks integration
- + compliance tracking
Both have
- ✓ dispatching
- ✓ inventory
Only in ServiceTitan
- + call booking
- + marketing attribution
- + payroll
- + membership management
- + pricebook pro
- + ai dispatcher
Integrations
Only in BuildOps
- + procore
- + viewpoint
Both integrate with
- ✓ quickbooks
- ✓ sage
Only in ServiceTitan
- + google ads
- + mailchimp
- + twilio
- + salesforce
Which fits better in each trade
| Trade | BuildOps fit | ServiceTitan fit | Winner |
|---|---|---|---|
| HVAC | 8 / 10 | 10 / 10 | ServiceTitan |
| Plumbing | 8 / 10 | 10 / 10 | ServiceTitan |
| Electrical | 8 / 10 | 10 / 10 | ServiceTitan |
| Roofing | 7 / 10 | 9 / 10 | ServiceTitan |
| General Contractors | 7 / 10 | 8 / 10 | ServiceTitan |
Vertical-fit scores combine feature coverage, customer base concentration, and the tool's own positioning for the trade. See methodology.
Frequently asked questions
Which is better, BuildOps or ServiceTitan?
Neither is universally better — they target different buyers. BuildOps is best for Commercial mechanical/electrical/plumbing contractors with $5M+ revenue running both service and project work. ServiceTitan is best for Enterprise trades businesses ($1M+ revenue, 10+ technicians) wanting depth and reporting. See the decision matrix above for situation-specific guidance, or jump to the per-vertical winner table if you're in a specific trade.
Is BuildOps cheaper than ServiceTitan?
Both BuildOps and ServiceTitan use custom pricing or have similar entry costs — request quotes from both to compare apples-to-apples for your specific team size.
Can BuildOps and ServiceTitan integrate with QuickBooks?
BuildOps integrates with QuickBooks natively. ServiceTitan integrates with QuickBooks natively. Both work with QuickBooks Online; confirm QuickBooks Desktop support before signing if your accountant uses Desktop.
Do BuildOps or ServiceTitan offer a free trial?
BuildOps: no free trial advertised; demo on request. ServiceTitan: no free trial advertised; demo on request.
How long does BuildOps vs ServiceTitan take to implement?
BuildOps: 3-6 months for full deployment with dedicated implementation manager. ServiceTitan: 3-6 months for full deployment with dedicated implementation manager. Implementation length scales with pricing tier — enterprise platforms ($250+/user/mo) require 3-6 months with dedicated admin time; mid-tier platforms typically reach operational status in 4-8 weeks with optional paid onboarding.
Can I migrate from BuildOps to ServiceTitan (or vice versa)?
Yes, but expect data normalization work. Customer records and active jobs typically import cleanly via CSV. Historical job data, recurring service agreements, and custom pricebooks rarely transfer perfectly — most shops leave historical data in the source system as archival reference rather than migrating it. Budget 2-4 weeks of parallel operation between the two systems during the cutover.
BuildOps vs ServiceTitan: which has better customer support?
Both BuildOps and ServiceTitan offer email support across all tiers, with phone and live chat typically reserved for higher tiers. Response time SLAs vary by tier — entry-tier customers usually get 24-48 hour email response; enterprise customers get dedicated account managers with same-day response. Read recent G2 reviews specifically for support-quality signals before committing.
Which is better for solo contractors vs growing teams?
For solo contractors and 2-3 person teams, the lower-priced option (either) typically wins on cost without sacrificing core features. For growing teams (5-15 employees), evaluate based on which platform's upper tiers include the features you'll need at your 12-18 month projected scale rather than buying for today's team size. For established 15+ employee operations, the depth of enterprise features (reporting, multi-location, marketing attribution) matters more than entry-tier price.
Need a deeper look?
See our full reviews with detailed pricing tiers, integration depth, and weaknesses.