BigChange vs ServiceTitan
Head-to-head comparison of pricing, features, integrations, and use-case fit.
BigChange
Job management and field service platform (UK-rooted, part of Simpro Group)
- Starting price
- Custom quote
- Best team size
- 25-500
- Free trial
- None listed
ServiceTitan
All-in-one software for the trades
- Starting price
- Custom quote
- Best team size
- 10+
- Free trial
- None listed
What actually separates them
Only the points where our data on BigChange and ServiceTitan differs. A feature or integration missing from one tool's list means our entry does not record it, not that the tool lacks it. Everything they share is further down.
- → Trades served: BigChange serves Cleaning Services, Waste & Junk Removal; ServiceTitan serves Pool Service, Locksmith, Garage Door, Appliance Repair, Handyman Services, Painting. The other tool's entry does not list them.
- → Integrations listed for one tool only: BigChange: xero; ServiceTitan: quickbooks, google ads, facebook, mailchimp.
- → Fit for shared trades: ServiceTitan scores higher for HVAC (9/10 vs 7/10), Plumbing (9/10 vs 7/10), Electrical (9/10 vs 7/10).
- → Features listed for one tool only: BigChange: scheduling, vehicle tracking, stock control; ServiceTitan: call booking, marketing attribution, inventory.
Quick verdict
BigChange: Mid-large field service organizations 25+ techs running mixed fleet + service operations.
ServiceTitan: Established residential and commercial trades businesses with larger teams that want depth in dispatch, marketing attribution and reporting.
Vertical fit favors ServiceTitan in 5 of 8 shared trades.
ServiceTitan lists more integrations in our data (7 vs 2).
Decision matrix: which one is right for you?
Pick BigChange if…
- → Your situation matches BigChange's target profile: Mid-large field service organizations 25+ techs running mixed fleet + service operations
Pick ServiceTitan if…
- → Your situation matches ServiceTitan's target profile: Established residential and commercial trades businesses with larger teams that want depth in dispatch, marketing attribution and reporting
- → QuickBooks matters: ServiceTitan lists a QuickBooks integration (QuickBooks (product not specified)); our entry for BigChange lists none
- → You work in HVAC, Plumbing or Electrical: ServiceTitan has the higher vertical-fit score there (HVAC: 9/10 vs 7/10)
- → You serve several trades: ServiceTitan serves 14 trades in our data, against 10 for BigChange
- → Integrations matter: ServiceTitan lists 7 integrations in our data, against 2 for BigChange
- → You want a longer track record: ServiceTitan was founded in 2007, BigChange in 2013
Pricing side-by-side
| Tier | BigChange | ServiceTitan |
|---|---|---|
| Tier 1 | Custom quote: quote | Starter: quote |
| Tier 2 | - | Essentials: quote |
| Tier 3 | - | The Works: quote |
Neither BigChange nor ServiceTitan publishes a price, so both need a quote before you can compare them. Request quotes for the same team size and feature set, and get what is included (users, integrations, onboarding) in writing.
Pros & cons
BigChange
- + Serves 10 trades in our data
- + Founded in 2013
- − UK/EU-centered
- − No published pricing in any region
- − Fleet depth is more than small shops need
- − No QuickBooks integration in our data (ServiceTitan lists one)
- − No published price: you need a quote
ServiceTitan
- + Higher vertical-fit score for HVAC, Plumbing or Electrical
- + QuickBooks integration listed (QuickBooks (product not specified))
- + Serves 14 trades in our data
- + Founded in 2007
- − No published pricing (per-technician pricing, quoted on request)
- − No published price: you need a quote
Feature comparison
Features as listed in our entries. The lists use different words for similar features, so check a feature you need on both vendors' sites.
Listed for BigChange only
- + scheduling
- + vehicle tracking
- + stock control
- + quoting
- + invoicing
- + ai assistant
Listed for both
- ✓ dispatching
Listed for ServiceTitan only
- + call booking
- + marketing attribution
- + inventory
- + payroll
- + membership management
- + pricebook pro
- + ai dispatcher
Integrations
Listed for BigChange only
- + xero
Listed for both
- ✓ sage
Listed for ServiceTitan only
- + quickbooks
- + google ads
- + mailchimp
- + twilio
- + salesforce
Which fits better in each trade
| Trade | BigChange fit | ServiceTitan fit | Winner |
|---|---|---|---|
| HVAC | 7 / 10 | 9 / 10 | ServiceTitan |
| Plumbing | 7 / 10 | 9 / 10 | ServiceTitan |
| Electrical | 7 / 10 | 9 / 10 | ServiceTitan |
| Roofing | 7 / 10 | 9 / 10 | ServiceTitan |
| General Contractors | 7 / 10 | 8 / 10 | ServiceTitan |
| Landscaping & Lawn Care | 7 / 10 | 7 / 10 | Tie |
| Pest Control | 7 / 10 | 7 / 10 | Tie |
| Fire Protection & Life Safety | 7 / 10 | 7 / 10 | Tie |
Vertical-fit scores (1-10) rate how well each tool is built for the trade, checked against the trades the vendor's own pages say it serves. See methodology.
Frequently asked questions
Which is better, BigChange or ServiceTitan?
It depends on your trade, team size and budget. BigChange is best for mid-large field service organizations 25+ techs running mixed fleet + service operations. ServiceTitan is best for established residential and commercial trades businesses with larger teams that want depth in dispatch, marketing attribution and reporting. See the decision matrix above, and the trade-by-trade fit table if you work in one trade.
Is BigChange cheaper than ServiceTitan?
Neither publishes a price. Request quotes from both for the same team size and features.
Can BigChange and ServiceTitan integrate with QuickBooks?
Our entry for BigChange lists no QuickBooks integration. ServiceTitan lists QuickBooks (product not specified). Check which way each sync runs, and on which plans, in each tool's full review before you buy.
Do BigChange or ServiceTitan offer a free trial?
BigChange: no free trial in our data. ServiceTitan: no free trial in our data.
Can I move from BigChange to ServiceTitan (or the other way)?
Our data does not record migration support for either tool. Ask both vendors which records they import and export (customers, jobs, invoices, recurring agreements, price books), in which file format, and whether they help with the import.
BigChange vs ServiceTitan: which has better customer support?
Our data does not record support channels or response times for either tool. Ask each vendor which support comes with the plan you would buy. Each full review links to G2 and Capterra, where you can read current user reviews.
Which suits a solo contractor, and which a growing team?
Our data puts BigChange's best team size at 25-500 and ServiceTitan's at 10+. BigChange's entry price is no published price (quote only); ServiceTitan's is no published price (quote only). Price both at the team size you expect to have, not only today's.
Need a deeper look?
See our full reviews with each tool's pricing tiers, integrations and weaknesses.
Should your product be in this comparison?
We check BigChange and ServiceTitan against their own websites and list the cons next to the pros. If you build a competing product that is not listed here, you can submit it for editorial review. An evaluation can end with or without a listing.
Listings are free. We do not accept payment for inclusion, for placement, for a score, or to remove a documented con. Read this page first and decide whether you want that.