BigChange Review
Job management and field service platform (UK-rooted, part of Simpro Group)
Fit Score
Fit Score
▸ How we scored BigChange: 5.9/10
| Factor | Weight | Sub-score |
|---|---|---|
| Vertical fit (best trade) | 60% | 7.0/10 |
| Pricing transparency | 20% | 5.0/10 |
| Integration coverage | 20% | 3.3/10 |
Weighted composite, applied identically to every vendor; no vendor pays to change it. Full Fit Score methodology →
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Quick verdict
BigChange is best for Mid-large field service organizations 25+ techs running mixed fleet + service operations. Pricing is quote-only (no published price).
Reviews on review sites
We do not copy third-party review scores onto this page: they change often and we could not verify them. Read BigChange's current reviews at the source.
About BigChange
BigChange is a job management and field service platform founded in Leeds in 2013 by Martin Port. Great Hill Partners invested in 2021, and in October 2024 Simpro Group, another field service software company, acquired BigChange. It serves mid-size and larger field service organizations, with CRM, scheduling, a mobile app for engineers, financial management, stock control, vehicle tracking and business analytics in one platform.
What sets it apart from US-rooted platforms is fleet integration: vehicle tracking sits alongside the job workflow, which suits operations where fleet costs matter. Integrations center on UK accounting (Xero and Sage), with APIs for ERPs and other systems.
Pricing is custom-quoted: the pricing page publishes no plans or rates, lists what all plans include (support, CRM, job scheduling, a mobile app, live tracking, quote and invoice, business intelligence and a collaboration network) and sends buyers to a 'Request pricing' demo request.
The trade-off: BigChange is built for mid-size and larger operations with fleets, and its community and integrations lean UK. Small US shops usually fit better on Jobber, Housecall Pro or FieldPulse.
Pricing
| Tier | Price | Notes |
|---|---|---|
| Custom quote | Custom quote |
Custom quote only; bigchange.com/pricing publishes no plans or rates. It lists what all plans include (support, CRM, job scheduling, mobile app, live tracking, quote and invoice, business intelligence, collaboration network), and its 'Request pricing' button links to the demo request page. Verified against bigchange.com/pricing 2026-10-08.
BigChange does not publish a price, so you need a quote before you can compare it (49 of the 127 tools we list are quote-only). A missing price is not evidence of a high one. Get the quote in writing and confirm what it includes (number of users, integrations, onboarding, support) before you sign.
Pricing verified 2026-10-08. Prices can change, so confirm them with BigChange before purchasing.
BigChange has no published monthly price we can model at your team size, so we do not estimate one: any figure here would be a guess. Ask BigChange for a quote.
Key features
Integrations
Pros
- + Vehicle tracking with job management
Fleet location and job workflows in one platform, useful where vehicles are a major cost.
- + AI features
BigChange markets AI across scheduling and job workflows; see what is live in a demo.
- + Core modules in every plan
BigChange's pricing page says all plans include support, CRM, job scheduling, the mobile app, live tracking, quote and invoice, business intelligence and the collaboration network. It lists AI Dashcams, Fleet, Fuel Cards, DaaS and Unlimited Data and Smartphone as extras, so ask which extras your quote includes.
- + Xero and Sage integrations
Native Xero and Sage integrations suit businesses in the UK, Australia and New Zealand on those systems.
- + Stock control built in
Parts and equipment inventory management integrated with FSM workflows. Important for service operations with significant parts handling, since operations can avoid running separate inventory management software.
- + Established, now part of Simpro Group
Founded in 2013 and acquired by Simpro Group in 2024, BigChange sits inside one of the larger field service software groups.
Cons
- − US market presence still growing
Originated in UK; US user community is smaller than ServiceTitan, FieldEdge, or BuildOps. US-specific features (US payroll integrations, US change order workflows) less mature than US-rooted competitors.
- − No published pricing in any region
BigChange publishes no plans or rates; the pricing page sends buyers to a 'Request pricing' demo request, so get a written quote for your headcount and any extras you need.
- − Implementation is a project
Mid-size and larger deployments, especially with fleet tracking, take real configuration and training time; get the implementation plan and any fees in writing.
- − Fleet features overkill for small operations
Operations under 25 techs without significant fleet management needs pay for vehicle tracking depth they won't use. Smaller operations get better fit from FSM platforms without the fleet integration premium.
- − Smaller US user community
Most case studies, tutorials, and YouTube content come from UK market. US-specific guidance is thinner than for US-rooted competitors. Self-service learning ecosystem is UK-leaning.
Implementation
Plan a phased deployment. Start with discovery and configuration: accounting integration (Xero or Sage), user roles and permissions, and vehicle onboarding with tracking devices if you use them. Then migrate customers, recurring contracts and stock, configure dispatch, train office staff, then field engineers on the mobile app, and run in parallel with your old system before cutting over. Moving from a US-rooted FSM usually needs more reconstruction than moving from paper or spreadsheets.
Best for / Watch out for
Best for
Mid-large field service organizations 25+ techs running mixed fleet + service operations
Watch out for
UK/EU-centered; no published pricing in any region; fleet depth is more than small shops need
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User reviews
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Frequently asked questions
Is BigChange suitable for US-based service operations?
Yes for mid-large US operations (25+ techs) with significant fleet management needs. BigChange publishes no prices, so compare its written quote with quotes from US-rooted platforms at your headcount. US-specific features (US payroll integrations, US tax handling, US-style change order workflows) are less mature than US-rooted competitors. For US operations without significant fleet needs or under 25 techs, evaluate Jobber, Housecall Pro, FieldPulse, or Sera Systems instead.
How does BigChange compare to ServiceTitan?
Neither vendor publishes prices: BigChange's pricing page sends buyers to a 'Request pricing' demo request, and ServiceTitan's pricing page says its pricing is per technician, with every package showing 'Request Pricing'. ServiceTitan has the larger US presence and US-specific depth; BigChange, now part of Simpro Group, is strongest in the UK and in fleet-heavy operations. Get quotes from both at your headcount.
What's BigChange's fleet management capability?
BigChange includes vehicle tracking alongside its job management, so fleet location and job workflows live in one system. If fleet costs matter to your business, ask in the demo exactly which fleet reports (fuel, driver behavior, maintenance) are included in your quote.
Does BigChange integrate with Xero?
Yes. BigChange integrates with Xero and Sage, and offers APIs for ERPs and other systems. US businesses on QuickBooks should confirm how BigChange connects to it before buying.
What's the AI in BigChange?
BigChange markets AI features across its platform. Ask for a demo of what is live today (job assignment suggestions, scheduling help, customer messages) versus on the roadmap, and whether it's included in your quote.
Ready to try BigChange?
No published price: ask BigChange for a quote.
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