ServiceTitan vs Simpro
Head-to-head comparison of pricing, features, integrations, and use-case fit.
ServiceTitan
All-in-one software for the trades
- Starting price
- Custom quote
- Aggregate rating
- 4.4 / 5
- Best team size
- 10+
- Free trial
- No
Simpro
End-to-end software for commercial trade businesses
- Starting price
- Custom quote
- Aggregate rating
- 4.2 / 5
- Best team size
- 10-200
- Free trial
- No
Quick verdict
ServiceTitan: Enterprise trades businesses ($1M+ revenue, 10+ technicians) wanting depth and reporting.
Simpro: Commercial HVAC/electrical/plumbing contractors 10-200 employees mixing project and service work.
User ratings favor ServiceTitan (4.4 vs 4.2).
Decision matrix — which one is right for you?
Pick ServiceTitan if…
- → Your situation matches ServiceTitan's target profile: Enterprise trades businesses ($1M+ revenue, 10+ technicians) wanting depth and reporting
- → Post-purchase satisfaction matters — ServiceTitan has a higher aggregate user rating (4.4 vs 4.2 on G2 + Capterra)
- → You serve multiple trades — ServiceTitan covers 6 verticals vs Simpro's 4
- → Integration ecosystem matters — ServiceTitan has 7 native integrations vs Simpro's 5
Pick Simpro if…
- → Your situation matches Simpro's target profile: Commercial HVAC/electrical/plumbing contractors 10-200 employees mixing project and service work
- → You want a more mature, stable platform — Simpro was founded in 2002 (24 years) vs ServiceTitan's 2012
Pricing side-by-side
| Tier | ServiceTitan | Simpro |
|---|---|---|
| Tier 1 | Starter — Custom | Essentials — Custom |
| Tier 2 | Essentials — Custom | Growth — Custom |
| Tier 3 | The Works — Custom | Connect — Custom |
Both ServiceTitan and Simpro use custom-quoted pricing — typical for enterprise-tier FSM platforms. Expect 30-60 minute discovery calls from each before getting a number, with pricing in the $250-$800 per user per month range for either. Request quotes from both for apples-to-apples comparison at your specific team size and feature requirements.
Pros & cons
ServiceTitan
- + Higher aggregate user rating (4.4 / 5)
- + Native QuickBooks integration (bidirectional sync)
- + Covers 6 trade verticals — strong multi-vertical fit
- + Broad feature coverage (8 core features)
- + 14 years of product maturity (founded 2012)
- − Expensive
- − Long implementation (3-6 months)
- − Steep learning curve
- − No transparent pricing
- − No public pricing — sales call required for a quote
Simpro
- + Native QuickBooks integration (bidirectional sync)
- + Built-in Stripe payment processing
- + Broad feature coverage (8 core features)
- + 24 years of product maturity (founded 2002)
- − Originally Australian
- − US market presence still growing
- − Learning curve
- − No public pricing — sales call required for a quote
Implementation timeline comparison
ServiceTitan
3-6 months for full deployment with dedicated implementation manager
Simpro
3-6 months for full deployment with dedicated implementation manager
Enterprise-tier platforms ($250+/user/mo) typically require 3-6 months with dedicated admin time, custom pricebook setup, and phased rollout to field techs. Mid-tier platforms reach operational status in 4-8 weeks with optional paid onboarding. Entry-tier platforms are designed for self-service onboarding in 1-3 weeks. Always plan for 2-4 weeks of parallel operation with your existing system before cutting over.
Feature comparison
Only in ServiceTitan
- + call booking
- + dispatching
- + marketing attribution
- + inventory
- + payroll
- + membership management
- + pricebook pro
- + ai dispatcher
Both have
Only in Simpro
- + job management
- + estimating
- + scheduling
- + service agreements
- + asset management
- + stock management
- + purchase orders
- + project management
Integrations
Only in ServiceTitan
- + google ads
- + mailchimp
- + twilio
Both integrate with
- ✓ quickbooks
- ✓ sage
- ✓ salesforce
Only in Simpro
- + xero
- + stripe
Which fits better in each trade
| Trade | ServiceTitan fit | Simpro fit | Winner |
|---|---|---|---|
| HVAC | 10 / 10 | 8 / 10 | ServiceTitan |
| Plumbing | 10 / 10 | 8 / 10 | ServiceTitan |
| Electrical | 10 / 10 | 8 / 10 | ServiceTitan |
| General Contractors | 8 / 10 | 7 / 10 | ServiceTitan |
Vertical-fit scores combine feature coverage, customer base concentration, and the tool's own positioning for the trade. See methodology.
Frequently asked questions
Which is better, ServiceTitan or Simpro?
Neither is universally better — they target different buyers. ServiceTitan is best for Enterprise trades businesses ($1M+ revenue, 10+ technicians) wanting depth and reporting. Simpro is best for Commercial HVAC/electrical/plumbing contractors 10-200 employees mixing project and service work. See the decision matrix above for situation-specific guidance, or jump to the per-vertical winner table if you're in a specific trade.
Is ServiceTitan cheaper than Simpro?
Both ServiceTitan and Simpro use custom pricing or have similar entry costs — request quotes from both to compare apples-to-apples for your specific team size.
Can ServiceTitan and Simpro integrate with QuickBooks?
ServiceTitan integrates with QuickBooks natively. Simpro integrates with QuickBooks natively. Both work with QuickBooks Online; confirm QuickBooks Desktop support before signing if your accountant uses Desktop.
Do ServiceTitan or Simpro offer a free trial?
ServiceTitan: no free trial advertised; demo on request. Simpro: no free trial advertised; demo on request.
How long does ServiceTitan vs Simpro take to implement?
ServiceTitan: 3-6 months for full deployment with dedicated implementation manager. Simpro: 3-6 months for full deployment with dedicated implementation manager. Implementation length scales with pricing tier — enterprise platforms ($250+/user/mo) require 3-6 months with dedicated admin time; mid-tier platforms typically reach operational status in 4-8 weeks with optional paid onboarding.
Can I migrate from ServiceTitan to Simpro (or vice versa)?
Yes, but expect data normalization work. Customer records and active jobs typically import cleanly via CSV. Historical job data, recurring service agreements, and custom pricebooks rarely transfer perfectly — most shops leave historical data in the source system as archival reference rather than migrating it. Budget 2-4 weeks of parallel operation between the two systems during the cutover.
ServiceTitan vs Simpro: which has better customer support?
Both ServiceTitan and Simpro offer email support across all tiers, with phone and live chat typically reserved for higher tiers. Response time SLAs vary by tier — entry-tier customers usually get 24-48 hour email response; enterprise customers get dedicated account managers with same-day response. Read recent G2 reviews specifically for support-quality signals before committing.
Which is better for solo contractors vs growing teams?
For solo contractors and 2-3 person teams, the lower-priced option (either) typically wins on cost without sacrificing core features. For growing teams (5-15 employees), evaluate based on which platform's upper tiers include the features you'll need at your 12-18 month projected scale rather than buying for today's team size. For established 15+ employee operations, the depth of enterprise features (reporting, multi-location, marketing attribution) matters more than entry-tier price.
Need a deeper look?
See our full reviews with detailed pricing tiers, integration depth, and weaknesses.