BigChange vs FieldAware
Head-to-head comparison of pricing, features, integrations, and use-case fit.
BigChange
JobWatch field service platform (UK-rooted, expanding globally)
- Starting price
- Custom quote
- Aggregate rating
- 4.5 / 5
- Best team size
- 25-500
- Free trial
- No
FieldAware
Cloud field service management for mid-market service organizations
- Starting price
- Custom quote
- Aggregate rating
- 4.0 / 5
- Best team size
- 25-500
- Free trial
- No
Quick verdict
BigChange: Mid-large field service organizations 25+ techs running mixed fleet + service operations.
FieldAware: Mid-market service organizations (25-500 employees) wanting enterprise FSM without ServiceTitan-tier pricing.
User ratings favor BigChange (4.5 vs 4.0).
Decision matrix — which one is right for you?
Pick BigChange if…
- → Your situation matches BigChange's target profile: Mid-large field service organizations 25+ techs running mixed fleet + service operations
- → Post-purchase satisfaction matters — BigChange has a higher aggregate user rating (4.5 vs 4.0 on G2 + Capterra)
Pick FieldAware if…
- → Your situation matches FieldAware's target profile: Mid-market service organizations (25-500 employees) wanting enterprise FSM without ServiceTitan-tier pricing
- → You want a more mature, stable platform — FieldAware was founded in 2007 (19 years) vs BigChange's 2014
Pricing side-by-side
| Tier | BigChange | FieldAware |
|---|---|---|
| Tier 1 | Starter — Custom | Essentials — Custom |
| Tier 2 | Pro — Custom | Professional — Custom |
| Tier 3 | Enterprise — Custom | Enterprise — Custom |
Both BigChange and FieldAware use custom-quoted pricing — typical for enterprise-tier FSM platforms. Expect 30-60 minute discovery calls from each before getting a number, with pricing in the $250-$800 per user per month range for either. Request quotes from both for apples-to-apples comparison at your specific team size and feature requirements.
Pros & cons
BigChange
- + Higher aggregate user rating (4.5 / 5)
- + Native QuickBooks integration (bidirectional sync)
- + Covers 5 trade verticals — strong multi-vertical fit
- + 12 years of product maturity (founded 2014)
- − Heavy on UK/EU market
- − Longer implementation
- − Opaque US pricing
- − No public pricing — sales call required for a quote
FieldAware
- + Native QuickBooks integration (bidirectional sync)
- + Broad feature coverage (8 core features)
- + 19 years of product maturity (founded 2007)
- − Custom-quoted pricing
- − Smaller US user community than ServiceTitan or FieldEdge
- − Learning curve
- − No public pricing — sales call required for a quote
Implementation timeline comparison
BigChange
3-6 months for full deployment with dedicated implementation manager
FieldAware
3-6 months for full deployment with dedicated implementation manager
Enterprise-tier platforms ($250+/user/mo) typically require 3-6 months with dedicated admin time, custom pricebook setup, and phased rollout to field techs. Mid-tier platforms reach operational status in 4-8 weeks with optional paid onboarding. Entry-tier platforms are designed for self-service onboarding in 1-3 weeks. Always plan for 2-4 weeks of parallel operation with your existing system before cutting over.
Feature comparison
Only in BigChange
- + vehicle tracking
- + stock control
- + quoting
- + invoicing
- + ai assistant
Both have
- ✓ scheduling
- ✓ dispatching
Only in FieldAware
- + work orders
- + mobile app
- + customer portal
- + asset tracking
- + reporting
- + service agreements
Integrations
Only in BigChange
— None unique —
Both integrate with
- ✓ xero
- ✓ sage
- ✓ quickbooks
- ✓ salesforce
Only in FieldAware
- + netsuite
Which fits better in each trade
| Trade | BigChange fit | FieldAware fit | Winner |
|---|---|---|---|
| HVAC | 7 / 10 | 7 / 10 | Tie |
| Plumbing | 7 / 10 | 7 / 10 | Tie |
| Electrical | 7 / 10 | 7 / 10 | Tie |
| General Contractors | 7 / 10 | 6 / 10 | BigChange |
Vertical-fit scores combine feature coverage, customer base concentration, and the tool's own positioning for the trade. See methodology.
Frequently asked questions
Which is better, BigChange or FieldAware?
Neither is universally better — they target different buyers. BigChange is best for Mid-large field service organizations 25+ techs running mixed fleet + service operations. FieldAware is best for Mid-market service organizations (25-500 employees) wanting enterprise FSM without ServiceTitan-tier pricing. See the decision matrix above for situation-specific guidance, or jump to the per-vertical winner table if you're in a specific trade.
Is BigChange cheaper than FieldAware?
Both BigChange and FieldAware use custom pricing or have similar entry costs — request quotes from both to compare apples-to-apples for your specific team size.
Can BigChange and FieldAware integrate with QuickBooks?
BigChange integrates with QuickBooks natively. FieldAware integrates with QuickBooks natively. Both work with QuickBooks Online; confirm QuickBooks Desktop support before signing if your accountant uses Desktop.
Do BigChange or FieldAware offer a free trial?
BigChange: no free trial advertised; demo on request. FieldAware: no free trial advertised; demo on request.
How long does BigChange vs FieldAware take to implement?
BigChange: 3-6 months for full deployment with dedicated implementation manager. FieldAware: 3-6 months for full deployment with dedicated implementation manager. Implementation length scales with pricing tier — enterprise platforms ($250+/user/mo) require 3-6 months with dedicated admin time; mid-tier platforms typically reach operational status in 4-8 weeks with optional paid onboarding.
Can I migrate from BigChange to FieldAware (or vice versa)?
Yes, but expect data normalization work. Customer records and active jobs typically import cleanly via CSV. Historical job data, recurring service agreements, and custom pricebooks rarely transfer perfectly — most shops leave historical data in the source system as archival reference rather than migrating it. Budget 2-4 weeks of parallel operation between the two systems during the cutover.
BigChange vs FieldAware: which has better customer support?
Both BigChange and FieldAware offer email support across all tiers, with phone and live chat typically reserved for higher tiers. Response time SLAs vary by tier — entry-tier customers usually get 24-48 hour email response; enterprise customers get dedicated account managers with same-day response. Read recent G2 reviews specifically for support-quality signals before committing.
Which is better for solo contractors vs growing teams?
For solo contractors and 2-3 person teams, the lower-priced option (either) typically wins on cost without sacrificing core features. For growing teams (5-15 employees), evaluate based on which platform's upper tiers include the features you'll need at your 12-18 month projected scale rather than buying for today's team size. For established 15+ employee operations, the depth of enterprise features (reporting, multi-location, marketing attribution) matters more than entry-tier price.
Need a deeper look?
See our full reviews with detailed pricing tiers, integration depth, and weaknesses.