BigChange vs MaintainX
Head-to-head comparison of pricing, features, integrations, and use-case fit.
BigChange
JobWatch field service platform (UK-rooted, expanding globally)
- Starting price
- Custom quote
- Aggregate rating
- 4.5 / 5
- Best team size
- 25-500
- Free trial
- No
MaintainX
Modern mobile-first CMMS and work order management
- Starting price
- Free tier available
- Aggregate rating
- 4.8 / 5
- Best team size
- 5-500
- Free trial
- 30 days
What actually separates them
Only the points where BigChange and MaintainX genuinely differ, from our verified data. Everything they share is further down.
- → Price transparency: MaintainX publishes a starting price (Free tier available). BigChange does not, so comparing them costs you a sales call.
- → Trades served: BigChange covers Landscaping & Lawn Care; MaintainX covers Appliance Repair. The other does not.
- → Free trial: MaintainX runs a 30-day trial. BigChange has none, so you evaluate it on a demo.
- → Integrations: only BigChange connects to xero, sage, salesforce; only MaintainX connects to sap, oracle, slack, microsoft teams.
- → User ratings: MaintainX 4.8 against 4.5 for BigChange.
- → Features the other lacks: BigChange has scheduling, dispatching, vehicle_tracking; MaintainX has work_orders, preventive_maintenance, asset_management.
Quick verdict
BigChange: Mid-large field service organizations 25+ techs running mixed fleet + service operations.
MaintainX: Internal maintenance teams (5-500) wanting modern mobile-first CMMS; popular UpKeep alternative.
User ratings favor MaintainX (4.8 vs 4.5).
Decision matrix — which one is right for you?
Pick BigChange if…
- → Your situation matches BigChange's target profile: Mid-large field service organizations 25+ techs running mixed fleet + service operations
Pick MaintainX if…
- → Your situation matches MaintainX's target profile: Internal maintenance teams (5-500) wanting modern mobile-first CMMS; popular UpKeep alternative
- → You want to try before buying — MaintainX offers a 30-day free trial; BigChange requires a demo
- → Post-purchase satisfaction matters — MaintainX has a higher aggregate user rating (4.8 vs 4.5 on G2 + Capterra)
- → Integration ecosystem matters — MaintainX has 6 native integrations vs BigChange's 4
Pricing side-by-side
| Tier | BigChange | MaintainX |
|---|---|---|
| Tier 1 | Starter — Custom | Basic (Free) — Free |
| Tier 2 | Pro — Custom | Essential — $16/mo |
| Tier 3 | Enterprise — Custom | Premium — $49/mo |
| Tier 4 | — | Enterprise — Custom |
BigChange uses custom-quoted pricing (typically $250-$800/user/mo for enterprise FSM platforms); MaintainX has transparent public pricing starting at $0/mo. If budget predictability matters, MaintainX wins on transparency alone. If you need enterprise-tier features and don't mind the sales process, BigChange's custom pricing reflects the deeper feature set.
Pros & cons
BigChange
- + Native QuickBooks integration (bidirectional sync)
- + Covers 5 trade verticals — strong multi-vertical fit
- + 12 years of product maturity (founded 2014)
- − Heavy on UK/EU market
- − Longer implementation
- − Opaque US pricing
- − No free trial (MaintainX offers 30 days)
- − No public pricing — sales call required for a quote
MaintainX
- + 30-day free trial, no credit card required
- + Higher aggregate user rating (4.8 / 5)
- + Native QuickBooks integration (bidirectional sync)
- + Covers 5 trade verticals — strong multi-vertical fit
- + Broad feature coverage (8 core features)
- − Focus on internal maintenance not customer-facing service
- − Not designed as a customer-billing FSM
Implementation timeline comparison
BigChange
Not published; the vendor quotes per account, so ask for the onboarding plan in writing before signing
MaintainX
1-3 weeks self-service onboarding
Enterprise-tier platforms ($250+/user/mo) typically require 3-6 months with dedicated admin time, custom pricebook setup, and phased rollout to field techs. Mid-tier platforms reach operational status in 4-8 weeks with optional paid onboarding. Entry-tier platforms are designed for self-service onboarding in 1-3 weeks. Always plan for 2-4 weeks of parallel operation with your existing system before cutting over.
Feature comparison
Only in BigChange
- + scheduling
- + dispatching
- + vehicle tracking
- + stock control
- + quoting
- + invoicing
- + ai assistant
Both have
Only in MaintainX
- + work orders
- + preventive maintenance
- + asset management
- + inventory
- + mobile app
- + qr codes
- + reporting
- + procedures
Integrations
Only in BigChange
- + xero
- + sage
- + salesforce
Both integrate with
- ✓ quickbooks
Only in MaintainX
- + sap
- + oracle
- + slack
- + microsoft teams
- + zapier
Which fits better in each trade
| Trade | BigChange fit | MaintainX fit | Winner |
|---|---|---|---|
| HVAC | 7 / 10 | 7 / 10 | Tie |
| Plumbing | 7 / 10 | 7 / 10 | Tie |
| Electrical | 7 / 10 | 7 / 10 | Tie |
| General Contractors | 7 / 10 | 6 / 10 | BigChange |
Vertical-fit scores combine feature coverage, customer base concentration, and the tool's own positioning for the trade. See methodology.
Frequently asked questions
Which is better, BigChange or MaintainX?
Neither is universally better — they target different buyers. BigChange is best for Mid-large field service organizations 25+ techs running mixed fleet + service operations. MaintainX is best for Internal maintenance teams (5-500) wanting modern mobile-first CMMS; popular UpKeep alternative. See the decision matrix above for situation-specific guidance, or jump to the per-vertical winner table if you're in a specific trade.
Is BigChange cheaper than MaintainX?
Both BigChange and MaintainX use custom pricing or have similar entry costs — request quotes from both to compare apples-to-apples for your specific team size.
Can BigChange and MaintainX integrate with QuickBooks?
BigChange integrates with QuickBooks natively. MaintainX integrates with QuickBooks natively. Both work with QuickBooks Online; confirm QuickBooks Desktop support before signing if your accountant uses Desktop.
Do BigChange or MaintainX offer a free trial?
BigChange: no free trial advertised; demo on request. MaintainX: 30-day free trial, no credit card required.
How long does BigChange vs MaintainX take to implement?
BigChange: Not published; the vendor quotes per account, so ask for the onboarding plan in writing before signing. MaintainX: 1-3 weeks self-service onboarding. Implementation length scales with pricing tier — enterprise platforms ($250+/user/mo) require 3-6 months with dedicated admin time; mid-tier platforms typically reach operational status in 4-8 weeks with optional paid onboarding.
Can I migrate from BigChange to MaintainX (or vice versa)?
Yes, but expect data normalization work. Customer records and active jobs typically import cleanly via CSV. Historical job data, recurring service agreements, and custom pricebooks rarely transfer perfectly — most shops leave historical data in the source system as archival reference rather than migrating it. Budget 2-4 weeks of parallel operation between the two systems during the cutover.
BigChange vs MaintainX: which has better customer support?
Both BigChange and MaintainX offer email support across all tiers, with phone and live chat typically reserved for higher tiers. Response time SLAs vary by tier — entry-tier customers usually get 24-48 hour email response; enterprise customers get dedicated account managers with same-day response. Read recent G2 reviews specifically for support-quality signals before committing.
Which is better for solo contractors vs growing teams?
For solo contractors and 2-3 person teams, the lower-priced option (either) typically wins on cost without sacrificing core features. For growing teams (5-15 employees), evaluate based on which platform's upper tiers include the features you'll need at your 12-18 month projected scale rather than buying for today's team size. For established 15+ employee operations, the depth of enterprise features (reporting, multi-location, marketing attribution) matters more than entry-tier price.
Need a deeper look?
See our full reviews with detailed pricing tiers, integration depth, and weaknesses.
Should your product be in this comparison?
We review BigChange and MaintainX against their own published pricing and terms, and we publish the cons next to the pros. If you build a competing product and it is not covered here, send it to us and it gets the same treatment.
Listings are free. No vendor can pay for placement, for a score, or to have a documented con removed. Read this page first and decide whether you want that.