FieldAware vs Service Fusion
Head-to-head comparison of pricing, features, integrations, and use-case fit.
FieldAware
Cloud field service management for mid-market service organizations
- Starting price
- Custom quote
- Aggregate rating
- 4.0 / 5
- Best team size
- 25-500
- Free trial
- No
Service Fusion
All-in-one field service software
- Starting price
- From $208/mo
- Aggregate rating
- 4.3 / 5
- Best team size
- 5-50
- Free trial
- No
What actually separates them
Only the points where FieldAware and Service Fusion genuinely differ, from our verified data. Everything they share is further down.
- → Price transparency: Service Fusion publishes a starting price (From $208/mo). FieldAware does not, so comparing them costs you a sales call.
- → Trades served: FieldAware covers General Contractors; Service Fusion covers Appliance Repair, Handyman Services. The other does not.
- → Integrations: only FieldAware connects to quickbooks, netsuite, sage, salesforce; only Service Fusion connects to quickbooks desktop, quickbooks online, fleetmatics.
- → Features the other lacks: FieldAware has work_orders, mobile_app, customer_portal; Service Fusion has invoicing, gps_tracking, voip_phone.
Quick verdict
FieldAware: Mid-market service organizations (25-500 employees) wanting enterprise FSM without ServiceTitan-tier pricing.
Service Fusion: Mid-size shops wanting unlimited users at flat pricing (no per-seat surprises as you grow).
User ratings favor Service Fusion (4.3 vs 4.0).
Decision matrix — which one is right for you?
Pick FieldAware if…
- → Your situation matches FieldAware's target profile: Mid-market service organizations (25-500 employees) wanting enterprise FSM without ServiceTitan-tier pricing
- → Integration ecosystem matters — FieldAware has 5 native integrations vs Service Fusion's 3
- → You want a more mature, stable platform — FieldAware was founded in 2007 (19 years) vs Service Fusion's 2014
Pick Service Fusion if…
- → Your situation matches Service Fusion's target profile: Mid-size shops wanting unlimited users at flat pricing (no per-seat surprises as you grow)
- → Post-purchase satisfaction matters — Service Fusion has a higher aggregate user rating (4.3 vs 4.0 on G2 + Capterra)
Pricing side-by-side
| Tier | FieldAware | Service Fusion |
|---|---|---|
| Tier 1 | Essentials — Custom | Starter — $195/mo |
| Tier 2 | Professional — Custom | Plus — $298/mo |
| Tier 3 | Enterprise — Custom | Pro — $398/mo |
FieldAware uses custom-quoted pricing (typically $250-$800/user/mo for enterprise FSM platforms); Service Fusion has transparent public pricing starting at $208/mo. If budget predictability matters, Service Fusion wins on transparency alone. If you need enterprise-tier features and don't mind the sales process, FieldAware's custom pricing reflects the deeper feature set.
Pros & cons
FieldAware
- + Native QuickBooks integration (bidirectional sync)
- + Broad feature coverage (8 core features)
- + 19 years of product maturity (founded 2007)
- − Custom-quoted pricing
- − Smaller US user community than ServiceTitan or FieldEdge
- − Learning curve
- − No public pricing — sales call required for a quote
Service Fusion
- + Higher aggregate user rating (4.3 / 5)
- + Native QuickBooks integration (bidirectional sync)
- + Covers 5 trade verticals — strong multi-vertical fit
- + Broad feature coverage (8 core features)
- + 12 years of product maturity (founded 2014)
- − Higher entry price than per-user competitors
- − UI feels dated compared to Jobber/Housecall Pro
Implementation timeline comparison
FieldAware
Not published; the vendor quotes per account, so ask for the onboarding plan in writing before signing
Service Fusion
4-8 weeks self-service or with optional paid onboarding
Enterprise-tier platforms ($250+/user/mo) typically require 3-6 months with dedicated admin time, custom pricebook setup, and phased rollout to field techs. Mid-tier platforms reach operational status in 4-8 weeks with optional paid onboarding. Entry-tier platforms are designed for self-service onboarding in 1-3 weeks. Always plan for 2-4 weeks of parallel operation with your existing system before cutting over.
Feature comparison
Only in FieldAware
- + work orders
- + mobile app
- + customer portal
- + asset tracking
- + reporting
- + service agreements
Both have
- ✓ scheduling
- ✓ dispatching
Only in Service Fusion
- + invoicing
- + gps tracking
- + voip phone
- + esignature
- + inventory
- + unlimited users
Integrations
Only in FieldAware
- + quickbooks
- + netsuite
- + sage
- + salesforce
- + xero
Both integrate with
— No common integrations —
Only in Service Fusion
- + quickbooks desktop
- + quickbooks online
- + fleetmatics
Which fits better in each trade
| Trade | FieldAware fit | Service Fusion fit | Winner |
|---|---|---|---|
| HVAC | 7 / 10 | 9 / 10 | Service Fusion |
| Plumbing | 7 / 10 | 9 / 10 | Service Fusion |
| Electrical | 7 / 10 | 9 / 10 | Service Fusion |
Vertical-fit scores combine feature coverage, customer base concentration, and the tool's own positioning for the trade. See methodology.
Frequently asked questions
Which is better, FieldAware or Service Fusion?
Neither is universally better — they target different buyers. FieldAware is best for Mid-market service organizations (25-500 employees) wanting enterprise FSM without ServiceTitan-tier pricing. Service Fusion is best for Mid-size shops wanting unlimited users at flat pricing (no per-seat surprises as you grow). See the decision matrix above for situation-specific guidance, or jump to the per-vertical winner table if you're in a specific trade.
Is FieldAware cheaper than Service Fusion?
Both FieldAware and Service Fusion use custom pricing or have similar entry costs — request quotes from both to compare apples-to-apples for your specific team size.
Can FieldAware and Service Fusion integrate with QuickBooks?
FieldAware integrates with QuickBooks natively. Service Fusion integrates with QuickBooks natively. Both work with QuickBooks Online; confirm QuickBooks Desktop support before signing if your accountant uses Desktop.
Do FieldAware or Service Fusion offer a free trial?
FieldAware: no free trial advertised; demo on request. Service Fusion: no free trial advertised; demo on request.
How long does FieldAware vs Service Fusion take to implement?
FieldAware: Not published; the vendor quotes per account, so ask for the onboarding plan in writing before signing. Service Fusion: 4-8 weeks self-service or with optional paid onboarding. Implementation length scales with pricing tier — enterprise platforms ($250+/user/mo) require 3-6 months with dedicated admin time; mid-tier platforms typically reach operational status in 4-8 weeks with optional paid onboarding.
Can I migrate from FieldAware to Service Fusion (or vice versa)?
Yes, but expect data normalization work. Customer records and active jobs typically import cleanly via CSV. Historical job data, recurring service agreements, and custom pricebooks rarely transfer perfectly — most shops leave historical data in the source system as archival reference rather than migrating it. Budget 2-4 weeks of parallel operation between the two systems during the cutover.
FieldAware vs Service Fusion: which has better customer support?
Both FieldAware and Service Fusion offer email support across all tiers, with phone and live chat typically reserved for higher tiers. Response time SLAs vary by tier — entry-tier customers usually get 24-48 hour email response; enterprise customers get dedicated account managers with same-day response. Read recent G2 reviews specifically for support-quality signals before committing.
Which is better for solo contractors vs growing teams?
For solo contractors and 2-3 person teams, the lower-priced option (either) typically wins on cost without sacrificing core features. For growing teams (5-15 employees), evaluate based on which platform's upper tiers include the features you'll need at your 12-18 month projected scale rather than buying for today's team size. For established 15+ employee operations, the depth of enterprise features (reporting, multi-location, marketing attribution) matters more than entry-tier price.
Need a deeper look?
See our full reviews with detailed pricing tiers, integration depth, and weaknesses.
Should your product be in this comparison?
We review FieldAware and Service Fusion against their own published pricing and terms, and we publish the cons next to the pros. If you build a competing product and it is not covered here, send it to us and it gets the same treatment.
Listings are free. No vendor can pay for placement, for a score, or to have a documented con removed. Read this page first and decide whether you want that.