Software · South Africa · Head-to-head
Field Service Cloud vs ServCraft
Two South Africa software options, compared side by side for South Africa trades.
Which should you choose?
Field Service Cloud and ServCraft are both Tier S: our check found each one's prices published on its own website, so you can compare their costs before talking to sales. The tier is not a quality ranking: weigh the pros, cons, pricing and South Africa-specific notes below against your trade and region.
Field Service Cloud
Tier S · Published pricesPretoria-based job card and field service software, R213.90 per field worker a month excluding VAT
Field Service Cloud is cloud field service management software with an office in Pretoria, and says it was born from the construction industry for the construction industry. It covers job cards and scheduling, on-site sign-off on mobile, quotations and invoicing, client management, GPS tracking of field technicians and fastest-route suggestions via Google Maps. It lists plumbing, electrical, construction and paint and decor businesses among the industries it serves.
Pros
- + Published rand price: R213.90 per field worker a month excluding VAT
- + Office managers, administrators and finance users are free
- + 60-day free trial with free company profile setup
- + GPS tracking of technicians and route suggestions via Google Maps
Cons
- − Importing data from a legacy system costs R15,000 once-off
- − Prices exclude VAT
- − Contract and cancellation terms are not published on the pricing page
- − Support hours are weekdays only
South Africa note
Field Service Cloud lists an office at Building D, 375 Oberon Ave, Faerie Glen, Pretoria, with support on 012 004 0233, Monday to Friday 08:00-16:30. Prices are in rand excluding VAT, and only field service members are charged; office, admin and finance users are free.
ServCraft
Tier S · Published pricesSouth African job management software for trade businesses, from R349 per user a month excluding VAT
ServCraft is job management software from ServCraft Africa (Pty) Ltd, a South African company based in Randburg, Gauteng. It covers quotes with digital sign-off, job cards, custom forms, invoices, purchase orders, inventory and a customer portal, with an offline mobile app and sync to Sage, Xero and QuickBooks. ServCraft has industry pages for security, plumbing, solar, electrical and HVAC businesses, and says more than 1,000 local trade businesses use it.
Pros
- + Published rand pricing: R349 per user a month excluding VAT, up to 20 users
- + Offline mobile app, inventory and purchase orders included in the Standard plan
- + Syncs with Sage, Xero and QuickBooks
- + South African company with local phone support and a 14-day free trial
Cons
- − Teams over 20 users need a custom Enterprise quote
- − Extra branches cost R999 each a month; extra storage, bulk email and SMS are charged on top
- − Fees paid in advance are not refundable after the 7-day cancellation window
- − Support hours are weekdays only
South Africa note
Priced in rand excluding VAT, with terms under South African law. Support is by phone (+27 10 500 3305), email and in-app chat, Monday to Friday 8:30am-5pm. Its solar page covers multi-stage installations, equipment and materials, compliance sign-off and tracking of installed systems.
More South Africa options
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