Software · South Africa
ServCraft
South African job management software for trade businesses, from R349 per user a month excluding VAT
Market position
ServCraft is job management software from ServCraft Africa (Pty) Ltd, a South African company based in Randburg, Gauteng. It covers quotes with digital sign-off, job cards, custom forms, invoices, purchase orders, inventory and a customer portal, with an offline mobile app and sync to Sage, Xero and QuickBooks. ServCraft has industry pages for security, plumbing, solar, electrical and HVAC businesses, and says more than 1,000 local trade businesses use it.
South Africa-specific note
Priced in rand excluding VAT, with terms under South African law. Support is by phone (+27 10 500 3305), email and in-app chat, Monday to Friday 8:30am-5pm. Its solar page covers multi-stage installations, equipment and materials, compliance sign-off and tracking of installed systems.
Pros
- + Published rand pricing: R349 per user a month excluding VAT, up to 20 users
- + Offline mobile app, inventory and purchase orders included in the Standard plan
- + Syncs with Sage, Xero and QuickBooks
- + South African company with local phone support and a 14-day free trial
Cons
- − Teams over 20 users need a custom Enterprise quote
- − Extra branches cost R999 each a month; extra storage, bulk email and SMS are charged on top
- − Fees paid in advance are not refundable after the 7-day cancellation window
- − Support hours are weekdays only
Typical South Africa pricing
ZAR, excluding VAT: Standard R349 per user/month (up to 20 users; 1 GB storage and 1,000 emails a month included); Custom Enterprise (20+ users, API or custom workflows) by request; add-ons R999 per extra branch/month, R25 per extra GB/month, R5 per 100 extra emails, SMS R0.29 each; 14-day free trial
Why this matters for South Africa trades
Under the Electrical Installation Regulations, 2009, electrical contractors must register with the Department of Employment and Labour, and only registered persons may issue the electrical Certificate of Compliance. Regulation 17 of the Pressure Equipment Regulations bars anyone who is not a registered authorised person (registered through SAQCC Gas) from installing or removing gas appliances and systems. Under PIRB’s rules, only PIRB Licensed Plumbers can issue its plumbing CoC, which is needed for most plumbing work above R1,500 and for electric, solar and heat pump water heating at any cost. Contractors must be cidb-registered to carry out public sector contracts awarded by tender or quotation, and each grade sets a maximum contract value; the NHBRC says anyone in the business of building homes must be registered with it; and under the Construction Regulations, 2014, clients and principal contractors must confirm COIDA good standing before work starts.
South African trades vendor selection is shaped by certificates issued on each job (electrical Certificates of Compliance from registered persons under the Department of Employment and Labour, SAQCC Gas certificates of conformity, PIRB plumbing CoCs), cidb registration and grading (1-9) for public sector contracts, NHBRC registration for home builders, SARS payroll and VAT obligations (15% VAT, the monthly EMP201 and EMP501 reconciliations, with mandatory e-invoicing proposed from 2030 in a SARS consultation paper of August 2026), and the COIDA Letter of Good Standing checked before site work.
Frequently asked
Is ServCraft a good fit for South Africa trades?
ServCraft is job management software from ServCraft Africa (Pty) Ltd, a South African company based in Randburg, Gauteng. It covers quotes with digital sign-off, job cards, custom forms, invoices, purchase orders, inventory and a customer portal, with an offline mobile app and sync to Sage, Xero and QuickBooks. ServCraft has industry pages for security, plumbing, solar, electrical and HVAC businesses, and says more than 1,000 local trade businesses use it. Priced in rand excluding VAT, with terms under South African law. Support is by phone (+27 10 500 3305), email and in-app chat, Monday to Friday 8:30am-5pm. Its solar page covers multi-stage installations, equipment and materials, compliance sign-off and tracking of installed systems.
What does ServCraft cost in South Africa?
ZAR, excluding VAT: Standard R349 per user/month (up to 20 users; 1 GB storage and 1,000 emails a month included); Custom Enterprise (20+ users, API or custom workflows) by request; add-ons R999 per extra branch/month, R25 per extra GB/month, R5 per 100 extra emails, SMS R0.29 each; 14-day free trial. Pricing and availability can change by region; confirm current South Africa pricing on the vendor's site before committing.
Does ServCraft publish its prices?
Yes. ServCraft is Tier S in our South Africa directory, which means our check found its prices published on its own website (see the typical pricing above). The tier is not a quality ranking, so compare it against the alternatives for your trade and region.