Software · South Africa · Head-to-head
ServCraft vs ServiceM8 (ZA)
Two South Africa software options, compared side by side for South Africa trades.
Which should you choose?
ServCraft and ServiceM8 (ZA) are both Tier S: our check found each one's prices published on its own website, so you can compare their costs before talking to sales. The tier is not a quality ranking: weigh the pros, cons, pricing and South Africa-specific notes below against your trade and region.
ServCraft
Tier S · Published pricesSouth African job management software for trade businesses, from R349 per user a month excluding VAT
ServCraft is job management software from ServCraft Africa (Pty) Ltd, a South African company based in Randburg, Gauteng. It covers quotes with digital sign-off, job cards, custom forms, invoices, purchase orders, inventory and a customer portal, with an offline mobile app and sync to Sage, Xero and QuickBooks. ServCraft has industry pages for security, plumbing, solar, electrical and HVAC businesses, and says more than 1,000 local trade businesses use it.
Pros
- + Published rand pricing: R349 per user a month excluding VAT, up to 20 users
- + Offline mobile app, inventory and purchase orders included in the Standard plan
- + Syncs with Sage, Xero and QuickBooks
- + South African company with local phone support and a 14-day free trial
Cons
- − Teams over 20 users need a custom Enterprise quote
- − Extra branches cost R999 each a month; extra storage, bulk email and SMS are charged on top
- − Fees paid in advance are not refundable after the 7-day cancellation window
- − Support hours are weekdays only
South Africa note
Priced in rand excluding VAT, with terms under South African law. Support is by phone (+27 10 500 3305), email and in-app chat, Monday to Friday 8:30am-5pm. Its solar page covers multi-stage installations, equipment and materials, compliance sign-off and tracking of installed systems.
ServiceM8 (ZA)
Tier S · Published pricesAustralian job management app for trade and service businesses, priced in rand by jobs per month with unlimited users
ServiceM8 is job management software from ServiceM8 Pty Ltd, an Australian company, built around its iPhone and iPad app, with ServiceM8 Lite for Android field staff. Its South African site lists rand prices per business by jobs per month, from a free one-user plan to R3,695, and every paid plan includes unlimited users. ServiceM8 says it won Xero's Global Innovation App of the Year award.
Pros
- + Published rand prices, from a free plan up to R3,695 a month
- + Unlimited users on every paid plan
- + No lock-ins and a 14-day free trial
- + Electronic forms, asset management and proposals from the Growing plan
Cons
- − Optimised for iPhone and iPad; Android field staff get ServiceM8 Lite
- − Price rises with monthly job volume, and the Free plan is limited to 1 user and 30 jobs
- − SMS beyond the plan allowance cost R1 each
- − Terms are under Australian law, and the pricing page does not state VAT treatment
South Africa note
ServiceM8 runs a South African site with rand prices and offers setup and training through local partners; its terms are with the Australian company under Australian law. The ZA pricing page does not say whether prices include VAT. The site shows Xero Preferred App and QuickBooks badges.
More South Africa options
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