Software · South Africa · Head-to-head
Field Service Cloud vs ServiceM8 (ZA)
Two South Africa software options, compared side by side for South Africa trades.
Which should you choose?
Field Service Cloud and ServiceM8 (ZA) are both Tier S: our check found each one's prices published on its own website, so you can compare their costs before talking to sales. The tier is not a quality ranking: weigh the pros, cons, pricing and South Africa-specific notes below against your trade and region.
Field Service Cloud
Tier S · Published pricesPretoria-based job card and field service software, R213.90 per field worker a month excluding VAT
Field Service Cloud is cloud field service management software with an office in Pretoria, and says it was born from the construction industry for the construction industry. It covers job cards and scheduling, on-site sign-off on mobile, quotations and invoicing, client management, GPS tracking of field technicians and fastest-route suggestions via Google Maps. It lists plumbing, electrical, construction and paint and decor businesses among the industries it serves.
Pros
- + Published rand price: R213.90 per field worker a month excluding VAT
- + Office managers, administrators and finance users are free
- + 60-day free trial with free company profile setup
- + GPS tracking of technicians and route suggestions via Google Maps
Cons
- − Importing data from a legacy system costs R15,000 once-off
- − Prices exclude VAT
- − Contract and cancellation terms are not published on the pricing page
- − Support hours are weekdays only
South Africa note
Field Service Cloud lists an office at Building D, 375 Oberon Ave, Faerie Glen, Pretoria, with support on 012 004 0233, Monday to Friday 08:00-16:30. Prices are in rand excluding VAT, and only field service members are charged; office, admin and finance users are free.
ServiceM8 (ZA)
Tier S · Published pricesAustralian job management app for trade and service businesses, priced in rand by jobs per month with unlimited users
ServiceM8 is job management software from ServiceM8 Pty Ltd, an Australian company, built around its iPhone and iPad app, with ServiceM8 Lite for Android field staff. Its South African site lists rand prices per business by jobs per month, from a free one-user plan to R3,695, and every paid plan includes unlimited users. ServiceM8 says it won Xero's Global Innovation App of the Year award.
Pros
- + Published rand prices, from a free plan up to R3,695 a month
- + Unlimited users on every paid plan
- + No lock-ins and a 14-day free trial
- + Electronic forms, asset management and proposals from the Growing plan
Cons
- − Optimised for iPhone and iPad; Android field staff get ServiceM8 Lite
- − Price rises with monthly job volume, and the Free plan is limited to 1 user and 30 jobs
- − SMS beyond the plan allowance cost R1 each
- − Terms are under Australian law, and the pricing page does not state VAT treatment
South Africa note
ServiceM8 runs a South African site with rand prices and offers setup and training through local partners; its terms are with the Australian company under Australian law. The ZA pricing page does not say whether prices include VAT. The site shows Xero Preferred App and QuickBooks badges.
More South Africa options
See all South Africa software vendors and the rest of the South Africa directory.