AI Tools · AI Receptionists & Call Answering
Avoca AI Review
AI call answering, outbound follow-up and call coaching for home-service companies
Quick verdict
Who Avoca AI fits: Multi-truck home-service companies (HVAC, plumbing, electrical, roofing and similar) that want AI to answer every call and lead, run outbound campaigns and score their CSR calls. Pricing: No public pricing; quoted after a demo with Avoca's sales team. Drawbacks: No public pricing (quoted after a demo); aimed at larger operations rather than solo shops; young company founded in 2022.
About Avoca AI
Avoca builds AI agents for service businesses that answer calls, texts and web chats, book jobs, run outbound campaigns and score calls made by a company's own customer service reps (CSRs). Its website lists HVAC, plumbing, electrical, roofing, garage door, restoration, pest control and several other service industries, and its April 2026 press release names Turnpoint, 1-800-GOT-JUNK? and Goettl as customers.
The company was founded in 2022 by Tyson Chen and Apurva Shrivastava and went through Y Combinator's Winter 2023 batch. According to Fortune, the founders first built call answering for restaurants and moved into home services after building a product for Rescue Air, a Dallas HVAC company, in 2023. Avoca is based in New York with an office in Santa Barbara.
In April 2026 Avoca announced it had raised more than $125 million across Seed, Series A and Series B at a $1 billion valuation. Kleiner Perkins led the Series A, and Meritech and General Catalyst led the Series B.
The product is split into Convert (inbound calls, texts and chat, with 24/7 booking), Nurture (SMS and call drip campaigns to past customers), Coach (every call scored 0-100 against your own rubric) and add-ons such as Speed-to-Lead, Web Chat and Google Local Services Ads handling. Avoca lists ServiceTitan (as a certified app), Housecall Pro and FieldRoutes as integrations.
The trade-off: Avoca publishes no prices, so you only learn the cost after a demo with its sales team, and its customer list and feature set point to multi-truck operations rather than a one-person shop.
How it works
You start by booking a demo with Avoca; there is no public price list or self-serve plan on its website. Avoca connects to your field service software (it lists ServiceTitan, Housecall Pro and FieldRoutes) so the AI can book jobs straight into your schedule. Convert answers inbound calls, texts and web chats 24/7. Speed-to-Lead picks up new leads from sources such as web forms, Google Local Services Ads, Facebook, Yelp and Angi, and Avoca says it responds in under 5 seconds. Nurture runs SMS and call campaigns to re-engage past customers. Coach scores every call, including your human CSRs' calls, from 0 to 100 against your own rubric and flags missed opportunities for managers.
Pros & cons
What works
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Built around home-service calls
Avoca's product, customer list and industry pages center on HVAC, plumbing, electrical, roofing and similar service companies rather than general small business.
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Inbound, outbound and coaching in one product
Convert answers and books, Nurture runs outbound SMS and call campaigns, and Coach scores calls, so one vendor covers the phone side of the business.
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Scores your human CSRs too
Coach scores every call 0-100 against your company's rubric (objection handling, process adherence, tone, booking outcome) and shows managers where to coach.
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Fast lead response
Avoca says Speed-to-Lead responds to new leads from web forms, Google Local Services Ads, Facebook, Yelp and Angi in under 5 seconds.
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Field service software integrations
Avoca lists ServiceTitan (as a certified app), Housecall Pro and FieldRoutes, so booked jobs land in the system you already run.
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Well funded
Avoca announced more than $125 million raised at a $1 billion valuation in April 2026, with Kleiner Perkins, Meritech and General Catalyst leading its rounds.
What doesn't
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No public pricing
Avoca publishes no prices or plans; you have to book a demo with sales to learn what it costs, which makes it hard to compare with receptionists that post their rates.
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Aimed at larger operations
The named customers (Turnpoint, 1-800-GOT-JUNK?, Goettl) and the outbound and coaching features point to multi-truck companies; a solo operator will likely pay for more than they use.
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Young company
Avoca was founded in 2022 and moved into home services in 2023, so its track record is short even with heavy funding.
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Demo-led setup
There is no self-serve signup on the website, so getting started runs through Avoca's sales process rather than a same-day trial.
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Integration list is short
The integrations page names three field service platforms; if you run something else, confirm how bookings will reach your system before you commit.
Pricing
No public pricing; quoted after a demo with Avoca's sales team.
Affiliate disclosure: The link to Avoca AI on this page goes to its own site and is not an affiliate link.
Integrations & key features
Integrations
Key features
Frequently asked
What is Avoca AI?
Avoca builds AI agents for home-service and other service businesses. Convert answers calls, texts and chats 24/7 and books jobs, Nurture runs outbound SMS and call campaigns, and Coach scores every call 0-100 so managers know where to coach their CSRs.
How much does Avoca cost?
Avoca does not publish pricing. Its website has no pricing page and asks you to book a demo, so you get a quote from its sales team.
Is Avoca a fit for a small shop?
Probably not as a first choice. Its named customers are multi-location brands and its outbound and coaching features are built for companies with a CSR team. A solo or small crew should compare it with receptionists that publish prices, such as Rosie or Goodcall.
Does Avoca integrate with ServiceTitan?
Yes. Avoca's integrations page lists ServiceTitan as a certified app, along with Housecall Pro and FieldRoutes. Confirm what data syncs for your setup during the demo.
Who owns Avoca and how is it funded?
Avoca AI, Inc. is an independent company founded in 2022 by Tyson Chen and Apurva Shrivastava. In April 2026 it announced more than $125 million raised across Seed, Series A and Series B at a $1 billion valuation.
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