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HomeAdvisor Review

Angi Inc.'s lead network for home service pros: annual membership plus per-lead fees, under a 2023 FTC order over deceptive lead marketing

Tier F: reputation warning shared pay per lead
HQ Denver, CO Coverage: us nationwide Verified: 2026-09-30
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Reputation warning

The FTC charged HomeAdvisor in March 2022 with deceptive marketing of the leads it sells to home service pros, and a consent order finalized in April 2023 bars those claims. The FTC alleged that since at least mid-2014 HomeAdvisor made false, misleading or unsubstantiated claims about the quality and source of its leads and how often they turn into jobs, and that sales agents misrepresented an optional one-month mHelpDesk subscription ($59.99) as free. The order, announced in January 2023, requires HomeAdvisor to pay up to $7.2 million, and in November 2023 the FTC said it had returned more than $3 million to businesses that paid for HomeAdvisor memberships. Service professionals also brought a class action in federal court in Colorado in 2016 (In re HomeAdvisor, Inc. Litigation); in January 2024 the court refused to certify its deceptive-practices classes, and in September 2024 it granted HomeAdvisor summary judgment on eight counts.

Quick verdict

HomeAdvisor. Best for: Residential pros who can answer leads immediately, cap a monthly lead budget and track cost per booked job, after reading the FTC order in its warning. Pricing: Annual membership plus a fee for each lead; the FTC said in January 2023 the membership was generally $287.99 a year; current lead prices are not published. Lead model: Multiple pros: Angi says consumers review the pros presented and pick one; it does not publish how many pros receive each request. FTC order over deceptive lead marketing (finalized April 2023, up to $7.2 million), lead fees owed whether or not you get the job, an annual membership on top of lead fees, competition with other pros for each request, and a long-running class action by service pros.

About HomeAdvisor

HomeAdvisor is one of the home services brands of Angi Inc. (Nasdaq: ANGI), which is based in Denver and says it operates the Angi, Angie's List, HomeAdvisor and Handy brands. Angi Inc. was formed in 2017 by combining IAC's HomeAdvisor business with Angie's List, and IAC spun off its stake on March 31, 2025. The FTC's complaint named HomeAdvisor, Inc., also doing business as Angi Leads and HomeAdvisor Powered by Angi. This review leads with the FTC action because it concerns how HomeAdvisor sold leads to pros.

The FTC action is one matter (FTC matter 1923106, Docket No. 9407). In March 2022 the FTC filed an administrative complaint charging that since at least mid-2014 HomeAdvisor made false, misleading or unsubstantiated claims about the quality and source of its leads and about how often they turn into jobs, and that sales agents misrepresented an optional one-month mHelpDesk subscription, which cost $59.99, as free. In January 2023 the FTC announced a consent order requiring HomeAdvisor to pay up to $7.2 million and barring those claims; the Commission finalized the order in April 2023, and in November 2023 the FTC said it had returned more than $3 million to businesses that paid for HomeAdvisor memberships.

How it works for pros today, according to Angi's annual report for 2025: after meeting eligibility criteria, pros buy service and are referred to consumers by Angi's algorithm, and lead fees are charged for consumer matches regardless of whether the pro ends up doing the job. In 2025 pros could buy full-priced leads within a monthly budget, discounted leads in a subscription package, double opt-in leads a la carte, or pre-priced offerings. A basic annual membership includes a business profile on HomeAdvisor.com and Angi.com, a mobile app and online tools. The FTC's January 2023 announcement said service providers generally paid an annual membership fee of $287.99 plus a separate fee for each lead; current prices are not published on the pages we could read.

Service professionals have also sued. In re HomeAdvisor, Inc. Litigation, a class action filed in federal court in Colorado in 2016 by pros who paid for HomeAdvisor memberships, alleges deceptive lead practices. In January 2024 the court refused to certify the nationwide and state deceptive-practices classes and certified only narrower classes over the use of former members' names and likenesses; in September 2024 it granted HomeAdvisor summary judgment on eight counts, and in March 2025 it denied the plaintiffs leave to file a second class-certification motion.

The trade-off: you pay a membership plus lead fees whether or not you win the work, you compete with other pros for each request, and the FTC order shows how its leads were sold to pros in the past. If you try it, set a monthly lead budget and get every price in writing.

How it works

Homeowners submit service requests on HomeAdvisor.com or Angi.com. Pros who meet Angi's eligibility criteria buy service, and Angi's algorithm refers them to matching requests. Consumers review the profiles, ratings and reviews of the pros presented and choose one. Pros pay lead fees for consumer matches whether or not they end up doing the job, and many also pay for an annual membership that includes a profile on HomeAdvisor.com and Angi.com and a mobile app. In 2025 lead options included full-priced leads within a monthly budget, discounted leads in a subscription package, double opt-in leads a la carte, and pre-priced offerings.

Pros & cons

What works

  • Large pro network

    Angi Inc. reports about 111,000 average monthly active pros across its brands in the last three months of 2025, and a basic membership puts your profile on both HomeAdvisor.com and Angi.com.

  • Several ways to buy leads

    Angi says pros in 2025 could buy full-priced leads within a monthly budget, discounted leads in a subscription package, double opt-in leads a la carte, or pre-priced offerings. For pre-priced offerings there is no charge to enroll or to view and select a requested service; you pay per referral.

  • FTC order limits lead claims

    The 2023 FTC order prohibits HomeAdvisor from making false or misleading claims about its leads, including that they concern people ready to hire or who asked HomeAdvisor directly for service.

What doesn't

  • FTC order over deceptive lead marketing

    In a March 2022 complaint the FTC charged HomeAdvisor with false, misleading or unsubstantiated claims about lead quality, lead source and how often leads result in jobs, going back to at least mid-2014. The consent order, announced in January 2023 and finalized in April 2023, requires payment of up to $7.2 million; in November 2023 the FTC said it had returned more than $3 million to affected businesses.

  • You pay for leads whether or not you get the job

    Angi's annual report says lead fees are paid for consumer matches regardless of whether the pro ultimately provides the requested service.

  • Membership fee on top of lead fees

    The FTC's January 2023 announcement said service providers generally paid an annual membership fee of $287.99 plus a separate fee for each lead. Current prices are not published on the pages we could read, so get them in writing.

  • Watch for add-ons at signup

    The FTC alleged that sales agents added a one-month mHelpDesk subscription, an optional product costing $59.99 a month that renewed automatically, while calling it free. Check your first charge against what you agreed to.

  • You compete with other pros

    Angi says consumers review the profiles of the pros presented to them and pick one, so other pros may be quoting the same request.

  • Class action by service pros

    Pros who paid for memberships sued HomeAdvisor in federal court in Colorado in 2016 (In re HomeAdvisor, Inc. Litigation). In January 2024 the court refused to certify the deceptive-practices classes, and in September 2024 it granted HomeAdvisor summary judgment on eight counts.

Pricing

Cost and billing
Annual membership plus a fee for each lead; the FTC said in January 2023 the membership was generally $287.99 a year; current lead prices are not published
Pricing model
pay per lead
Lead model
shared
Exclusivity
Multiple pros: Angi says consumers review the pros presented and pick one; it does not publish how many pros receive each request

Reviews and complaints at the source

We do not copy third-party review scores onto this page: they change often and we could not verify them. Read HomeAdvisor's current reviews at the source.

Best for

Ideal contractor profile
Residential pros who can answer leads immediately, cap a monthly lead budget and track cost per booked job, after reading the FTC order in its warning
Team size
Any size (membership plus per-lead fees, not per user)
Affiliate disclosure
Affiliate program: None. HomeAdvisor does not run a publisher affiliate program for editorial sites. Affiliate status is not an input to WrenchStack's tiers.

Frequently asked

What was the HomeAdvisor FTC action?

It is one action (FTC matter 1923106, Docket No. 9407). In March 2022 the FTC filed a complaint charging HomeAdvisor with deceptive tactics in selling leads to service providers, including unsubstantiated claims about lead quality and source and about how often leads result in jobs, and misrepresenting an optional mHelpDesk subscription as free. In January 2023 the FTC announced a consent order requiring HomeAdvisor to pay up to $7.2 million and barring those claims; the Commission finalized it in April 2023, and in November 2023 the FTC said it had returned more than $3 million to affected businesses.

Should I use HomeAdvisor?

HomeAdvisor carries a reputation warning: the FTC charged it with deceptive lead marketing, lead fees are owed whether or not you win the job, and the membership costs extra. If you try it, set a monthly lead budget, confirm the membership price and any add-ons in writing, and track which leads become paying jobs.

If I already have a HomeAdvisor membership, what should I do?

Check your charges against what you agreed to, including any add-ons such as mHelpDesk. Get the cancellation terms in writing by email before you cancel, and keep records of any promises made by phone. If you believe you were misled, you can report it to the FTC.

Is HomeAdvisor the same company as Angi?

They share a parent. HomeAdvisor is a brand of Angi Inc., which also runs Angi, Angie's List and Handy, and the FTC complaint named HomeAdvisor, Inc., doing business as Angi Leads and HomeAdvisor Powered by Angi. A basic annual membership includes a profile on both HomeAdvisor.com and Angi.com.

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