Feature
Review Management in trades software
Automated requests for Google, Facebook, and other online reviews after job completion, with response workflows.
Quick summary
- What it is: Automated requests for Google, Facebook, and other online reviews after job completion, with response workflows.
- Tools that list it: 7 of the 127 in our directory
What is review management in trades software?
Review management automates asking for reviews. It sends a text or email request soon after the job, with links to your Google or Facebook review pages, and some tools add reply templates and a dashboard of new reviews.
Why review management matters
Google says more reviews and positive ratings can help a business's local ranking. Automating the request means every customer is asked right after the job, not only when someone remembers.
How to evaluate review management when buying
Look for: an automatic text request soon after the job is marked complete, one-click links to your review pages, and a way to reply to reviews. Check Google's current review policies before you filter who gets asked: Google prohibits businesses from discouraging negative reviews or selectively soliciting positive reviews from customers.
Tools that list review management (7)
Tools that name it among their key features in our data. Key-feature names are not standardised across tools, so a tool can offer review management without being listed here; check its review.
| Tool | Starting price | Best for |
|---|---|---|
| Automaid (formerly Launch27) | From $63.75/mo | Residential cleaning companies that sell through an online booking form with instant pricing and want unlimited users at a flat monthly price |
| Bodhi | Free tier available | Residential solar installers that want to keep homeowners updated from contract to activation, handle customer messages in one inbox, and collect reviews and referrals |
| Broadlume | Custom quote | Flooring retailers that want their website, online advertising, reviews, lead handling and showroom visualization from one vendor, with the option of Broadlume's business management software for back-office work |
| Lavo CRM | From $46/mo | Owner-operators and small crews in pressure washing, soft washing and other exterior cleaning who want address-based instant quotes and zone-based scheduling in one trade-specific tool |
| Network Leads | From $224/mo | Moving companies, van lines and relocation brokers that buy leads and want their CRM, dispatch, payments and email and SMS marketing in the same system |
| QuoteIQ | From $25/mo | Solo operators and small home service crews, including painters, who want estimating, scheduling, invoicing and payments in one app priced per company with a paint calculator and AI tools |
| The Customer Factor | From $37.46/mo | Owner-operators and small crews in window cleaning, pressure washing, carpet cleaning and house cleaning who want one flat monthly price for customers, scheduling, invoicing and automated reminders |
Related features
Related trade pages
Frequently asked questions
What's the typical conversion rate on automated review requests?
We have no data on response rates. Ask every customer soon after the job, and track how many reviews you get per request sent before and after you turn it on.
How does negative-review intercept work?
Some tools ask customers to rate the job first and send only happy customers to a public review site, routing unhappy ones to the office. Google's policy prohibits businesses from discouraging negative reviews or selectively soliciting positive reviews, so this kind of filtering can break Google's rules. Ask every customer for a review, and handle complaints separately.
Should I ask for reviews on Google or Facebook?
Google says more reviews and positive ratings can help a business's local ranking, so Google reviews matter for local search. Facebook reviews show on your Facebook page. You can link to both in one request.
Browse more features
See the full list of trades software features and which tools list them.
All features →