CleanTelligent Review
Quality control and operations platform for commercial cleaning
Score
Score
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Quick verdict
CleanTelligent is best for Commercial janitorial operations (10-500 employees) needing QC inspection workflows and customer survey/feedback management. Pricing is custom-quoted (sales call required). Strongest fit: Cleaning Services. 4.3 / 5 aggregate user rating.
About CleanTelligent
CleanTelligent is the leading commercial janitorial quality control and operations platform, founded in 1999 in Provo, Utah (parent company SC Logic) and now serving commercial cleaning operations across North America. The product targets a specific buyer segment that residential cleaning software (ZenMaid, Launch27) and general FSM both underserve: commercial janitorial operations 10-500 employees doing contract cleaning of office buildings, schools, healthcare facilities, retail spaces, and government buildings where quality control and customer survey workflows matter more than residential-cleaning workflows.
What separates CleanTelligent from competitors is the commercial janitorial workflow architecture. The platform's quality inspection workflow is purpose-built for commercial cleaning context — supervisors do daily/weekly QC inspections of cleaned properties with pass/fail rubrics, customer-facing survey workflows where building managers rate cleaning quality, work order management for special requests and incident response, and reporting that demonstrates value to commercial customers during contract renewal discussions. Residential cleaning software doesn't handle this workflow because residential cleaning relationships are different (homeowner relationships vs commercial facility manager relationships).
Pricing is custom-quoted with no published tiers. User-reported pricing typically lands at $100-$200 per user per month for typical commercial janitorial configurations. Sales-call required to get pricing — typical for enterprise commercial cleaning software where deployment includes significant implementation work and customer onboarding.
Integration coverage is intentionally focused: QuickBooks for accounting and Zapier for custom workflow automation. The narrow integration ecosystem reflects CleanTelligent's commercial-cleaning specialty focus rather than broad ecosystem coverage. Commercial cleaning operations don't typically need the broad integration depth of general FSM.
The trade-off: CleanTelligent is commercial cleaning-only and the UI shows its age (founded 1999, 25+ years of incremental updates). Modern competitors with similar use cases but newer UI don't really exist — commercial cleaning specialty software hasn't had the same recent investment as residential cleaning software (ZenMaid, Launch27). For commercial janitorial operations specifically — contract cleaning of commercial buildings where quality control and customer survey workflows matter — CleanTelligent is consistently the strongest specialty option. Residential cleaning operations need different software entirely.
Pricing
| Tier | Price | Notes |
|---|---|---|
| Basic | Custom quote | Entry tier |
| Pro | Custom quote | |
| Enterprise | Custom quote | Top tier |
Custom quote; user-reported $100-200/user/mo for typical configurations
CleanTelligent uses custom-quoted pricing — typical for enterprise field service platforms where deployment includes data migration, training, and pricebook setup. Expect a 30-60 minute discovery call before getting a number, and the spread between quoted figures can be wide depending on your team size, vertical, and feature requirements. Always get quotes in writing and confirm what's included (number of users, integrations, support tier) before signing.
Pricing verified 2026-05-26. Vendors change pricing without notice; verify with CleanTelligent before purchasing.
Estimate uses the published starting tier and detects per-user vs per-company pricing automatically. For an exact quote at your team size and feature requirements, request a quote from CleanTelligent.
Key features
Integrations
Pros
- + Commercial janitorial quality control workflow
Purpose-built supervisor QC inspection workflows with pass/fail rubrics, customer-facing survey workflows, and reporting that demonstrates value during commercial contract renewal discussions. Residential cleaning software doesn't handle this — different relationship model.
- + Customer survey + feedback management
Built-in customer survey workflows where commercial facility managers rate cleaning quality. Critical for commercial cleaning operations where customer relationship maintenance drives contract renewals worth thousands per year per account.
- + Established 25+ year specialty focus
Founded 1999 — by far the longest-tenured commercial janitorial software still active. Workflow depth reflects 25 years of commercial cleaning industry refinement. Established customer base of large commercial cleaning operations.
- + Incident reporting workflows
Structured incident response workflows for issues that arise during commercial cleaning (damage, security incidents, customer complaints). Important for commercial operations where incident documentation is regulatory or contractual requirement.
- + Mobile app for supervisor QC inspections
Supervisor-focused mobile app for conducting QC inspections during property visits. Different from residential cleaning mobile apps (cleaner-focused) because the user is different — supervisor inspecting completed cleaning work versus cleaner performing the cleaning.
- + 4.3 G2 / 4.4 Capterra rating
Solid satisfaction within commercial janitorial niche. Reflects accurate expectations — operations using CleanTelligent understand it's commercial cleaning specialty, not modern general-purpose FSM.
Cons
- − Custom-quoted pricing (opaque)
Sales call required for quotes. No published pricing. User-reported $100-$200/user/month range but actual quotes vary by operation size. Comparison shopping requires committing time to sales process.
- − Commercial cleaning specific (not residential)
Doesn't fit residential cleaning operations. The quality control workflow, customer survey system, and supervisor inspection focus are commercial-cleaning specific. Residential cleaning operations need ZenMaid, Launch27, or general FSM instead.
- − UI shows its age
25+ year platform history shows in UI design. Functional but visually dated. SC Logic (parent company) investment in modernization has been incremental. Operations comparing against modern software notice the generation gap.
- − Smaller integration ecosystem
QuickBooks and Zapier only. Operations needing CRM integration, marketing automation, or specialty tools depend on Zapier workflows. Significantly thinner than general FSM integration counts.
- − Modern competitors with similar focus don't really exist
Commercial cleaning specialty software hasn't seen the same recent investment as residential cleaning software. No modern (2015+) startup with similar focus has emerged. This means CleanTelligent dominates the niche but also means competitive pressure for UI/feature modernization is limited.
Implementation timeline
3–6 months for full deployment
Plan for 6-10 weeks for full deployment. CleanTelligent includes dedicated implementation manager engagement given the custom-quoted enterprise positioning. Realistic timeline for a 50-employee commercial janitorial operation transitioning from another platform: Weeks 1-2 system setup including property and customer hierarchy mapping (commercial cleaning operations have complex customer structures with parent contracts and property hierarchies), supervisor and cleaner roles with appropriate permissions, QC inspection rubric configuration for typical property types (office, school, healthcare, retail). Weeks 2-4 customer survey workflow setup with question templates and notification rules, customer-facing portal launch with branding configured, customer onboarding for facility managers who will use the survey system. Weeks 4-7 supervisor training on QC inspection mobile workflow, office staff training on incident management and customer survey reporting, integration setup with QuickBooks. Weeks 7-10 first inspections run through CleanTelligent in production with parallel tracking on legacy system; customer survey responses analyzed against baseline; reporting dashboards refined for contract renewal conversations. For operations migrating from paper-based or spreadsheet-based QC processes, the migration is largely a behavior change — establishing the discipline of supervisor inspections through the platform versus paper. The biggest implementation challenge is customer adoption of the survey system — commercial facility managers need to be onboarded to actually complete surveys, which is the platform's value proposition.
Best for / Watch out for
Best for
Commercial janitorial operations (10-500 employees) needing QC inspection workflows and customer survey/feedback management
Watch out for
Custom-quoted pricing; commercial cleaning-specific (not for residential); UI shows its age
Available for these trades
Top alternatives to CleanTelligent
Matched by vertical fit, price tier, and team size — not just rating.
Cheaper at $169/mo; 14-day free trial.
Has a free tier; also strong for cleaning services; 14-day free trial.
Cheaper at $35/mo; 30-day free trial.
Has a free tier; 30-day free trial.
Cheaper at $98/mo; also strong for cleaning services.
Cheaper at $49/mo; top-rated (4.8/5); 14-day free trial.
User reviews
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Frequently asked questions
Is CleanTelligent for residential or commercial cleaning?
Commercial janitorial only. CleanTelligent's quality control workflow, customer survey system, and supervisor inspection focus are commercial-cleaning specific — they don't fit residential cleaning operations. For residential cleaning, ZenMaid (residential specialty) or Launch27 (residential with strong online booking) are better fits. For mixed residential + commercial cleaning, operations typically run multiple platforms or compromise on the commercial side.
How does CleanTelligent compare to ZenMaid?
Different markets entirely. ZenMaid is residential cleaning specialty ($58-$174/month) with cleaner-focused workflows and homeowner customer relationships. CleanTelligent is commercial janitorial specialty (user-reported $100-$200/user/month) with supervisor-focused workflows and facility-manager customer relationships. The platforms aren't competitors — they serve different segments of the cleaning industry. Operations doing both residential and commercial work need different software for each.
What does the customer survey workflow do?
Commercial cleaning operations send surveys to facility managers asking them to rate cleaning quality, identify problems, and provide feedback. CleanTelligent automates the survey delivery, collects responses, and aggregates results into reporting that operations use during contract renewal discussions. Critical for commercial cleaning operations where customer relationship maintenance directly drives contract renewals worth thousands of dollars per year per account.
Is the 1999 founding date concerning for UI/feature freshness?
Realistic concern. CleanTelligent shows its age in UI design and feature evolution pace. Modern competitors with similar commercial janitorial focus don't really exist — the segment hasn't seen the same recent startup investment as residential cleaning software. SC Logic (parent) invests in CleanTelligent updates incrementally. Operations evaluating CleanTelligent should accept the UI maturity as a trade-off for the specialty workflow depth that newer alternatives don't provide.
What kind of operations use CleanTelligent?
Commercial janitorial operations 10-500 employees doing contract cleaning of: office buildings, schools, universities, healthcare facilities, retail spaces, government buildings, multi-tenant commercial properties. Typically these operations have established customer bases of facility managers and need to maintain customer relationships through quality control documentation and survey feedback. Smaller commercial cleaning operations (under 10 employees) may find general FSM with photo documentation sufficient; larger operations benefit most from CleanTelligent's specialty depth.
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