Restoration Manager Review
Restoration job-management software in the Verisk / Xactware ecosystem
Score
Score
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Quick verdict
Restoration Manager is best for Office-based restoration firms ($500K-$1.5M revenue) that want solid job tracking with QuickBooks integration inside the Verisk/Xactware ecosystem. Pricing starts at $225/mo. 3.3 / 5 aggregate user rating.
About Restoration Manager
Restoration Manager is a cloud-based job-management platform for restoration and construction businesses, now part of Verisk (Nasdaq: VRSK) through its Xactware division after Verisk acquired Service Software in 2017. That places it inside the same ecosystem as Xactimate — the carrier estimating standard — which is a natural fit for the insurance-driven restoration workflow. It supports end-to-end job tracking from team assignments to cost monitoring, with built-in QuickBooks integration, customizable fields to match a firm's terminology, automated job-status emails, and a ManageIT Mobile companion app for field crews.
It's positioned as a balanced, mid-tier option — reported around $225/month — and is most often recommended for restoration firms in the $500K-$1.5M revenue range that want dependable job tracking and accounting integration without enterprise complexity. Its proximity to the Verisk/Xactware insurance ecosystem is a genuine advantage for shops already living in that world.
The honest read is that Restoration Manager is solid but rarely exceptional. Its Capterra rating sits around 3.3, the interface looks dated next to newer platforms, the mobile app is frequently described as slow, and documentation-heavy operations may find its features lacking versus a specialist like Encircle. Support is adequate but not standout (expect 12-24 hour response on non-urgent issues). For an office-based firm that values QuickBooks integration and the Verisk/Xactware connection, it's a reasonable fit; shops that want a modern experience or deep documentation should compare it against Albi and Encircle.
Pricing
| Tier | Price | Notes |
|---|---|---|
| Custom (~$225/mo) | Custom quote | Entry tier |
Custom pricing, reported around $225/mo at mid-tier; best fit for $500K-$1.5M revenue restorers. Part of Verisk/Xactware (Service Software was acquired by Verisk in 2017). Contact for a quote.
Restoration Manager starts at $225/mo on the Custom (~$225/mo) tier. The Custom (~$225/mo) ladder places it in the mid-tier segment of the FSM market. At this tier you'll typically get the full FSM feature set — scheduling, dispatching, invoicing, customer portal, and most automation. The jump from entry to this tier is usually where the software starts paying for itself. No public free trial — demo required to evaluate.
Pricing verified 2026-05-28. Vendors change pricing without notice; verify with Restoration Manager before purchasing.
Estimate uses the published starting tier and detects per-user vs per-company pricing automatically. For an exact quote at your team size and feature requirements, request a quote from Restoration Manager.
Key features
Integrations
Pros
- + Inside the Verisk / Xactware ecosystem
As a Verisk/Xactware product, Restoration Manager sits close to Xactimate, the carrier estimating standard. For restorers already in that ecosystem, that proximity is a real workflow advantage.
- + Solid QuickBooks integration
Built-in QuickBooks integration streamlines accounting and job-cost tracking, matching how most restoration firms run their books and making it strong for office-based financial workflows.
- + Customizable fields
Customizable fields let firms adapt the system to their own terminology and processes, so it can fit existing workflows rather than forcing a rigid structure.
- + Balanced mid-tier fit
At around $225/month it's a moderate-cost, balanced option well-suited to $500K-$1.5M revenue restorers who want dependable job tracking without enterprise price or complexity.
- + Automated job-status communication
Automated job-status emails improve internal coordination and client updates — useful for keeping multi-step restoration jobs and stakeholders aligned.
Cons
- − Dated interface
Restoration Manager's interface looks dated compared to newer platforms like Albi, which can slow adoption and make day-to-day work feel clunkier.
- − Slow mobile app
The ManageIT Mobile companion app is frequently described as slow — a real drawback in a trade where most documentation and updates happen in the field.
- − Mid rating, rarely exceptional
A ~3.3 Capterra rating and a 'solid but rarely exceptional' reputation mean it does the basics adequately but doesn't lead on any dimension. Documentation-heavy shops may find features lacking.
- − Adequate, not standout, support
Support is described as adequate but not outstanding, with 12-24 hour response times on non-urgent issues — slower than modern competitors like Albi that advertise rapid response.
- − Office-based rather than field-first
Its job-tracking and accounting tools fit office-based workflows better than field-first ones; restorers who need strong in-field documentation often pair or replace it with a specialist.
Implementation timeline
4–8 weeks to be fully operational
Restoration Manager is a mid-tier job-management platform, so onboarding centers on configuring job tracking, customizable fields to match your terminology, automated job-status emails, and the QuickBooks integration. Prioritize the QuickBooks connection and your job-costing setup since office-based financial workflows are its strength. Given the dated interface and slow mobile app, set realistic expectations with field crews and consider pairing it with a dedicated documentation tool (like Encircle) if your work is documentation-heavy. Because it's part of Verisk/Xactware, confirm how it connects to your Xactimate and insurance workflow during setup. Pricing is custom (reported ~$225/mo), so get a quote scoped to your revenue and team size, and validate the mobile experience with your crews before fully committing.
Best for / Watch out for
Best for
Office-based restoration firms ($500K-$1.5M revenue) that want solid job tracking with QuickBooks integration inside the Verisk/Xactware ecosystem
Watch out for
Dated interface and a slow mobile app; mid 3.3 Capterra rating; 'solid but rarely exceptional' — documentation-heavy shops may find features lacking; adequate (12-24h) support response
Available for these trades
Top alternatives to Restoration Manager
Matched by vertical fit, price tier, and team size — not just rating.
Enterprise-tier upgrade path; stronger restoration specialty fit; top-rated (4.9/5).
Cheaper at $60/mo; stronger restoration specialty fit.
Enterprise-tier upgrade path; stronger restoration specialty fit.
Enterprise-tier upgrade path.
Enterprise-tier upgrade path.
User reviews
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Frequently asked questions
Who owns Restoration Manager?
Restoration Manager is part of Verisk (Nasdaq: VRSK), via its Xactware division, after Verisk acquired Service Software in 2017. That places it in the same ecosystem as Xactimate, the carrier estimating standard used across restoration — a natural fit for the insurance-driven workflow.
How much does Restoration Manager cost?
Pricing is custom, reported around $225/month at mid-tier, and it's most often recommended for restoration firms in the $500K-$1.5M revenue range. Contact the team for a quote scoped to your operation, since exact pricing depends on your configuration and size.
Is Restoration Manager a good choice today?
It's a reasonable, balanced option for office-based restoration firms that value QuickBooks integration and the Verisk/Xactware connection. But it's 'solid but rarely exceptional' — a ~3.3 rating, dated interface, and slow mobile app mean shops wanting a modern experience or deep field documentation should compare it against Albi and Encircle first.
Does Restoration Manager have a mobile app?
Yes — a companion app called ManageIT Mobile lets field employees access job information, upload photos, and communicate with the team. However, the mobile app is frequently described as slow, which is a real consideration in a field-heavy trade; validate it with your crews before committing.
Restoration Manager vs Albi or Encircle?
Restoration Manager is the mid-tier, Verisk/Xactware-connected option strong on QuickBooks and office workflows but dated and mid-rated (3.3). Albi is the modern, higher-rated (4.6) all-in-one with a built-in phone system; Encircle is the best-rated field-documentation specialist. Office-and-accounting-focused firms in the Verisk ecosystem may fit Restoration Manager; most others will prefer Albi for management and Encircle for documentation.
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