Albi Review
Restoration job-management software with CRM, field documentation and built-in call tracking
Fit Score
Fit Score
▸ How we scored Albi: 10.0/10
| Factor | Weight | Sub-score |
|---|---|---|
| Vertical fit (best trade) | 60% | 10.0/10 |
| Pricing transparency | 20% | 10.0/10 |
| Integration coverage | 20% | 10.0/10 |
Weighted composite, applied identically to every vendor; no vendor pays to change it. Full Fit Score methodology →
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Quick verdict
Albi is best for Restoration and insurance-repair contractors that want CRM, job management, field documentation, drying logs and invoicing in one platform, and can meet a $6,000 minimum annual subscription on a one-year term. Pricing starts at $60/user/mo. Trade fit of 8/10 or higher: Restoration.
Reviews on review sites
We do not copy third-party review scores onto this page: they change often and we could not verify them. Read Albi's current reviews at the source.
About Albi
Albi, made by Albiware, is job-management software for restoration and insurance damage repair contractors. It was founded in 2020 by Alex Duta, who grew his family's Chicago-based restoration business, and software developer Shamoil Soni. Its about page says it is a Y Combinator company and that it closed a $2.8 million seed round in September 2022. Its privacy policy gives a mailing address in Oak Brook, Illinois.
Albi covers the office and the field in one system: CRM, job management, a mobile scheduler, photo and field documentation, moisture mapping and drying logs (Albi Drylog 2.0), equipment scanning, a time clock, e-signatures, floor plans (Albi Capture), call tracking and recording, and payments through Albi Pay. Seats come in two types. The Base seat ($60 a month) is meant for field technicians and covers projects, tasks, notes, field documentation, the time clock and the schedule. The Pro seat ($100 a month) is meant for office staff and adds professional reports, project forms, email, calling with call recording, price lists, business reports, work and purchase orders, invoicing, estimates and inventory expensing.
Albi's Small Businesses package has a $6,000 minimum yearly spend with 4 seats required (2 Base, 2 Pro), and includes 10 automation workflows and access to Albi Pay, with optional personalized onboarding for $1,000 one-time. Larger companies can choose White Glove onboarding ($2,500 one-time, covering setup and data migration) or Enterprise onboarding ($4,500, adding two days of in-person training). The Analytics and Automations packages start at $250 a month each, and Midsize and Enterprise pricing is on request. All plans include unlimited storage and projects and a dedicated account manager. Albi's Software Terms and Conditions set a one-year initial term that renews automatically for further one-year periods unless either party gives written notice no later than 60 days before the renewal date. A customer that ends the agreement before the initial year is up still owes the full one-year license, seats cannot be reduced below the minimum seat commitment in the order during the term, and the License Price is at least $500 a month regardless of the number of users.
Albi's pricing page, pricing FAQ and home page name integrations with Xactimate, XactAnalysis, QuickBooks Online, QuickBooks Desktop, Xero, CompanyCam, Encircle, EagleView, Clean Claims, Kahi and Zapier, and its Xactimate page says Albi pulls estimates and line items in and pushes floor plans to Xactimate. On the pricing page's Base vs Pro table, the Xactimate, XactAnalysis, Encircle, CompanyCam and QuickBooks Online rows are checked for the Pro seat and show a dash for the Base seat; we could not confirm which seat the table marks for its other integration rows, including QuickBooks Desktop, so ask which seat type each integration you need requires. Albi says its support has a 7-minute response time and a 24-hour average resolution time.
The trade-off: the $6,000 yearly minimum works out to at least $500 a month, the same monthly minimum Albi's terms set, even for a shop with few seats, and office users need the $100 Pro seat. The one-year term renews automatically unless you give written notice at least 60 days before the renewal date, so note that deadline when you sign.
Pricing
| Tier | Price | Notes |
|---|---|---|
| Base seat | $60/user/mo | Lowest price in this table |
| Pro seat | $100/user/mo | Highest price in this table |
Per seat per month ('seat/mo'): Base $60 (field technicians) and Pro $100 (office personnel); the page does not say whether seats are invoiced monthly or annually. The pricing FAQ describes a $6,000 minimum annual subscription that can be met through any combination of user types, and the Small Businesses package lists a minimum yearly spend of $6,000 with 4 seats required (2 Base, 2 Pro), 10 automation workflows and Albi Pay access, with optional personalized onboarding at $1,000 one-time. White Glove onboarding is $2,500 one-time and Enterprise onboarding $4,500. Analytics and Automations packages start at $250 a month each. Midsize and Enterprise pricing on request. Albi's Software Terms and Conditions set a License Price minimum of $500 a month regardless of the number of users, a one-year initial term that renews automatically for one-year periods unless either party gives written notice no later than 60 days before the renewal date, full payment of the one-year license if the customer terminates during the initial term, and no reduction below the order's minimum seat commitment during the term. No free trial is published. Verified against albiware.com/albi-pricing and albiware.com/terms-and-conditions 2026-10-22.
Albi starts at $60/user/mo (Base seat tier). That is a per-seat price, so the bill grows as you add seats; check the pricing note for what counts as a seat, seat minimums and plan limits. Its starting price places it in our entry price band (under $100 per user per month). The tier prices in the table above run from $60 to $100/user/mo; the pricing note gives the billing terms and any other published prices.
Pricing verified 2026-10-22. Prices can change, so confirm them with Albi before purchasing.
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Key features
Integrations
Pros
- + One system for office and field
CRM, job management, scheduling, field documentation, moisture mapping, drying logs, equipment scanning, invoicing and payments sit in one platform, so a restoration company does not have to stitch several tools together.
- + Seat types matched to roles
Field techs can use the $60 Base seat and office staff the $100 Pro seat, so you pay the higher rate only for users who need Pro features such as calling, invoicing, estimates and the integrations the pricing table marks for the Pro seat.
- + Built-in calling and call recording
Pro seats include calling with call recording, and Albi lists call tracking among its features, so the office can handle customer calls inside the same system.
- + Restoration integrations
Albi connects to Xactimate, XactAnalysis, QuickBooks Online and Desktop, Xero, CompanyCam, Encircle and EagleView, plus Zapier for other apps.
- + Stated support speed
Albi says its support has a 7-minute response time and a 24-hour average resolution time, and every plan includes a dedicated account manager.
Cons
- − $6,000 minimum annual subscription
The yearly minimum works out to at least $500 a month on average, so a very small shop pays for more than a few seats would cost on their own. Albi's terms also set the License Price at a minimum of $500 a month regardless of the number of users.
- − Office features need Pro seats
Calling, invoicing, estimates, work and purchase orders and business reports are Pro seat features at $100 a month per seat. The pricing page's Base vs Pro table also shows the Xactimate, XactAnalysis, QuickBooks Online, Encircle and CompanyCam integrations checked for the Pro seat and not for the Base seat; we could not confirm which seat its other integration rows, including QuickBooks Desktop, are marked for, so ask before assigning Base seats.
- − One-year auto-renewing term
Albi's terms set a one-year initial term that renews automatically for further one-year periods unless either side gives written notice at least 60 days before the renewal date. Ending the agreement during the first year still leaves the full one-year license payable, and seats cannot be reduced below the order's minimum seat commitment during the term.
- − Onboarding and packages cost extra
Onboarding is $1,000, $2,500 or $4,500 one-time depending on the option, and the Analytics and Automations packages start at $250 a month each.
- − Restoration only
Albi is built for restoration and insurance damage repair contractors and is not a fit for other trades.
Implementation
Book a demo and ask for a quote that shows how your seat mix fits the $6,000 minimum yearly spend and the 4-seat requirement. Read Albi's Software Terms and Conditions before signing: the first term is one year, it renews automatically unless you give written notice at least 60 days before the renewal date, seats cannot be reduced below the minimum seat commitment in your order during the term, and any seats you add join that commitment, so start with the seats you need now and note the notice deadline. Decide which staff need Pro seats (anyone who calls customers, invoices, writes estimates or uses the Xactimate, XactAnalysis, QuickBooks Online, Encircle or CompanyCam integrations; ask which seat the other integrations, including QuickBooks Desktop, need) and which field techs can use Base seats. Choose an onboarding option: personalized onboarding ($1,000) for small businesses, White Glove ($2,500) if you want Albi to handle setup and data migration, or Enterprise ($4,500) for in-person training. Connect Xactimate, XactAnalysis and QuickBooks (Online or Desktop) or Xero early. Then train field techs on the mobile app for photos, moisture mapping, drying logs and equipment scanning.
Best for / Watch out for
Best for
Restoration and insurance-repair contractors that want CRM, job management, field documentation, drying logs and invoicing in one platform, and can meet a $6,000 minimum annual subscription on a one-year term
Watch out for
$6,000 minimum yearly spend with 4 seats required; one-year term that renews automatically unless cancelled in writing at least 60 days before renewal, with the full first-year license owed if you terminate during the initial term; office features such as calling, invoicing and estimates need the $100 Pro seat; onboarding and the Analytics and Automations packages cost extra; built for restoration only
Available for these trades
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User reviews
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Frequently asked questions
How much does Albi cost?
Albi charges per seat: $60 a month for a Base seat (field techs) and $100 a month for a Pro seat (office staff). The Small Businesses package sets a $6,000 minimum yearly spend with 4 seats required (2 Base, 2 Pro). The page lists seat prices per month but does not say whether seats are invoiced monthly or annually, and Albi's terms set a License Price minimum of $500 a month regardless of the number of users. Onboarding is extra ($1,000, $2,500 or $4,500 one-time), and the Analytics and Automations packages start at $250 a month each.
Does Albi require a contract?
Yes. Albi's Software Terms and Conditions set a one-year initial term that renews automatically for one-year periods unless either party gives written notice no later than 60 days before the renewal date. A customer that terminates before the end of the initial one-year term still owes full payment for the one-year license, and seats cannot be reduced below the minimum seat commitment in the order during the term. The pricing page adds a $6,000 minimum yearly spend with 4 seats required.
Does Albi integrate with Xactimate?
Yes. Albi's Xactimate page says Albi pulls estimates and line items into Albi and pushes floor plans into an Xactimate project. It also integrates with XactAnalysis. On the pricing page's Base vs Pro table, the Xactimate and XactAnalysis rows are checked for the Pro seat and show a dash for the Base seat.
Does Albi work with QuickBooks?
Yes. Albi's pricing FAQ says it has integrations built for QuickBooks Online, QuickBooks Desktop and Xero, and the pricing page's comparison table lists both QuickBooks versions under accounting integrations. On that Base vs Pro table, QuickBooks Online is checked for the Pro seat and not for the Base seat; we could not confirm which seat the QuickBooks Desktop row is marked for, so ask which seat your accounting users need.
Who makes Albi?
Albiware, founded in 2020 by Alex Duta and Shamoil Soni. Its about page says it is a Y Combinator company and closed a $2.8 million seed round in September 2022, and its privacy policy lists a mailing address in Oak Brook, Illinois.
Ready to try Albi?
Pricing starts at $60/user/mo.
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